customer
Update to first 1 star review
This is my update to my first 1 star review. Two weeks after winning, I finally recieved my ticket. I was made to verify my address over 3 seperate email statements and uploading documents such as my drivers license and credit card, throughout a 5 day period, because I was told the carrier is required to get my signature. I explained I have a PO Box because USPS doesn't deliver to my house. They would need to put both physical address, as well as PO Box #, so the post office can put a notification in my box to bring to the counter to sign for the package once it arrived. I was informed it would be UPS Ground or Fedex Home Delivery. I again had to verify that I have recieved packages by them (UPS/Fedex) in the past. This took all week because each day they had more items required. The following week, (this week) was spent contacting them to find out when my ticket would be sent. Finally on Wednesday I recieved a tracking #. When I looked it up, it stated it was only created, not shipped or recieved by carrier. It was also being sent by USPS Ground Advantage. Again, I confirmed they don't deliver to my house. I have sent multiple emails asking what is going on. I have had daily contact and jumped through all their hoops, but they have not attempted to ship my ticket. I have recieved several emails from theLotter apologizing for all of the inconveniences and stating that this is being investigated because this is not their normal routine. They claim to be a reputable company. I have not recieved any follow up regarding what happened. Today, Friday, I went back to the post office for the 2nd time today and the clerk handed me my package. She said there was no signature required. After all they put me through last week, TheLotter didn't put my PO Box # on the package, so they almost sent it back to sender, because there was no po box # and they don't deliver to my house. Luckily, the clerk knew me and knew I was asking about it earlier. This ticket was for a little over $5,000. Think about it if it were much much higher, even a multimillion dollar jackpot. Once you jump through all their requests, your ticket gets put into a manilla envelope, sent the cheapest slowest way possible, and no signature required. These tickets are like sending cash, they aren't covered by insurance if "lost". Do you want to take that chance? This was a total disaster. I will never use them again. And I hope no one else experiences what I've gone through. I have scanned my ticket to make sure it was legitamate. I just hope there's no problem at Oregon Lottery Headquarters... Good Luck