AboutTheLotter US is a lottery courier service that offers customers the freedom to purchase official state lottery tickets online from anywhere within their state.How It WorksThe website and app allow customers to play Powerball and Mega Millions, as well as a selection of top local draw games in each state. Customers can choose their own numbers or take advantage of the Quick Pick feature to randomly generate their selection. Tickets are purchased on a customer's behalf from a local licensed Lottery retailer and scanned into their lotter account as proof of purchase. Prizes are paid out by the state's Lottery Commission. TrusttheLotter US has been validated by a legal opinion stating the company complies with both state and federal laws. This validates the trustworthiness of the brand. Responsible GamingThe company endorses responsible gaming for all customers. It is prohibited for anyone under the age of 18 years to register for an account and using the services. The website and app both offer self-limiting tools to encourage responsible gaming.theLotter US is operated by NJ Lotto LLC located at 101 Crawfords Corner Rd. Holmdel, New Jersey, 07733.
TheLotter US (tx.thelotter.com) has 12 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
Also known as
tx.thelotter.com
Website
tx.thelotter.com
Category
Gambling
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 50% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Estaba por jugar en esta pagina asta que vi estos comentarios donde no le pagan ignoran los menzajes de los clientes y solo unos cuantos dolares
Response from TheLotter USSep 9, 2026
Hola Cristian,
Lamentamos la percepción que tienes de nuestros servicios. Queremos tener la oportunidad de aclarar tus dudas, así que te hemos enviado una invitación a través de Trustpilot para que nos puedas proporcionar tus datos y así poder asistirte mejor.
Esperamos escuchar de ti pronto,
Saludos,
Monica
Equipo TheLotter
SS
Srinivasan S.
100 percent fraud I sent 362 rupees to buy a ticket .the transaction was successful but the amount is not credited yet to my account
100 percent fraud
Response from TheLotter USSep 9, 2026
Hello Srinivasan,
Thank you for your review on Trustpilot. We want to make things right and follow up on your case to improve our services and the functionality of our support through the Trustpilot platform.
We have sent you an invitation to provide your full name and email address so we can review your account and assist you further.
We look forward to your response.
TheLotter team
CU
customer
Still waiting 2 months for my account to be verified
I have been waiting for two months for The Lotter to review my identity documents and verify my account. I submitted everything requested, but my account is still not verified.
I also tried to contact them for an update. I called +44 20 3150 0476, a number I found online, but the person who answered told me I had reached the wrong number. I then emailed The Lotter and submitted a support ticket through their website explaining the situation, but I have not received a response.
I want to be able to play, but I don’t feel comfortable doing so without having a fully verified account. I especially don’t want to run into problems later if I were to have a large winning and suddenly need to resolve verification issues before receiving my winnings.
Two months is a very long time to wait for an account verification with no meaningful response from support. I hope The Lotter can review my documents and provide an update soon.
Response from TheLotter USAug 11, 2026
Dear Alpha,
Thank you for your review.
It seems that our team sent you an email on 17 August informing you that your account verification was successful.
We thank you for your cooperation and patience.
Please do not hesitate to contact us via email if you have any additional requests. We also invite you to update your review accordingly.
Best regards,
TheLotter team
__________________________
Dear Alpha,
Thank you for your review on our Trustpilot platform. We apologize for any inconvenience caused.
It appears that our previous communication, informing you about the missing documents required to complete the verification process, was sent recently. For your convenience, we have sent the information again.
We kindly ask you to follow the instructions provided in our latest communication.
Hope to hear back from you soon,
TheLotter team
GW
Gary W.
I had won a substantial amount of money…
I had won a substantial amount of money in January 2026, it is now March the 15 and I am waiting for my payout being pushed around going in circles. I have sent Thelotter all of the docs they required some of them twice, they insist that my bank gives the a letter indicating that they receive USD. My bank has given proof of my account with a swift code which means that they accept USD but Thelotter still wants a letter from my bank indicating that they accept USD. This is so frustrating and my bank has sent an email indicating that they don’t do letters of this proof as the account proof with swift is sufficient. Although I have sent them the communication email from the bank, the swift code letter a good few times, they still want the letter from the bank which the email from the bank explicitly explains that the proof of swift is sufficient evidence. I bank with FNB which is part of Rand Merchant bank, where I do international trade payments of a much larger magnitude than the payout, so this and the banking website portrays a FOREX trade and deposit income in all international dominations. My question is this a loophole that Thelotter has found to not do payouts, or is this another scam BS site? So people be concerned playing on this platform, even though they have been around BS people since 2002? All I want is my payout and to keep having fun playing, I don’t drink I don’t smoke, I have fun with numbers!!
Response from TheLotter USMar 18, 2026
Hello Gary,
Thank you for your review on Trustpilot. We apologise for any inconvenience and time during this process. We want to make things right and follow up on your case to improve our services and the functionality of our support through the Trustpilot platform.
We have sent you an invitation to provide your full name and email address so we can review your account and assist you further.
We look forward to your response.
TheLotter Team
NR
Natarajan R.
I have bad experience with thelotter as…
I have bad experience with thelotter as they are more interested to buy tickets as they make money but when comes to prize money withdrawal they take their own time not to do it. Are they legitimate to trust and put our money,,??
Response from TheLotter USMar 18, 2026
Hello Natarajan,
Thank you for your review on Trustpilot. We apologise for any inconvenience and time during this process. We want to make things right and follow up on your case to improve our services and the functionality of our support through the Trustpilot platform.
We have sent you an invitation to provide your full name and email address so we can review your account and assist you further.
We look forward to your response.
TheLotter Team
VG
Victor G.
Played for a while
Played for a while, won small amounts, usually used it to play another round. Got, a small amount left on the account (under $14), decided to withdraw it and stop playing. 12 days have gone by and still waiting for the money to arrive on my account, the payment is pending. Made a request through support to get back to me on this matter, no response.
OA
Osho A.
They don't upload the tickets till the…
They don't upload the tickets till the draw has taken place and TWICE I have someone hack the card I have used on their website. I had luckily disabled international transactions just in time otherwise I would have been a few hundred dollars down. Something is very very fishy even though they claim otherwise.
CU
customer
Update to first 1 star review
This is my update to my first 1 star review.
Two weeks after winning, I finally recieved my ticket. I was made to verify my address over 3 seperate email statements and uploading documents such as my drivers license and credit card, throughout a 5 day period, because I was told the carrier is required to get my signature. I explained I have a PO Box because USPS doesn't deliver to my house. They would need to put both physical address, as well as PO Box #, so the post office can put a notification in my box to bring to the counter to sign for the package once it arrived. I was informed it would be UPS Ground or Fedex Home Delivery. I again had to verify that I have recieved packages by them (UPS/Fedex) in the past. This took all week because each day they had more items required. The following week, (this week) was spent contacting them to find out when my ticket would be sent. Finally on Wednesday I recieved a tracking #. When I looked it up, it stated it was only created, not shipped or recieved by carrier. It was also being sent by USPS Ground Advantage. Again, I confirmed they don't deliver to my house. I have sent multiple emails asking what is going on. I have had daily contact and jumped through all their hoops, but they have not attempted to ship my ticket.
I have recieved several emails from theLotter apologizing for all of the inconveniences and stating that this is being investigated because this is not their normal routine. They claim to be a reputable company. I have not recieved any follow up regarding what happened.
Today, Friday, I went back to the post office for the 2nd time today and the clerk handed me my package. She said there was no signature required. After all they put me through last week, TheLotter didn't put my PO Box # on the package, so they almost sent it back to sender, because there was no po box # and they don't deliver to my house. Luckily, the clerk knew me and knew I was asking about it earlier.
This ticket was for a little over $5,000. Think about it if it were much much higher, even a multimillion dollar jackpot. Once you jump through all their requests, your ticket gets put into a manilla envelope, sent the cheapest slowest way possible, and no signature required. These tickets are like sending cash, they aren't covered by insurance if "lost". Do you want to take that chance?
This was a total disaster. I will never use them again. And I hope no one else experiences what I've gone through.
I have scanned my ticket to make sure it was legitamate. I just hope there's no problem at Oregon Lottery Headquarters... Good Luck