Two Moms Buy Test StripsReviews of twomomsbuyteststrips.com

Response from Two Moms Buy Test StripsOct 16, 2026

Thank you for your feedback Ammar. We received 2 boxes of Libre sensors from you, and one box had an expiration date of January 2027, which we can't buy since that is short dated and not listed on our site. Last month was the last month you could sell a 1/27 exp date box (and that was noted on the product listing page for your reference). You mentioned on the phone that was not your box, but both boxes had your prescription labels on them (the same contact details were on both labels). You also mentioned that you had photos of your boxes before you mailed them to prove that wasn't your box, but you refused to send us the photos. We also sent you a video of our processor opening your shipping box and removing both of the Libre sensors and one of the Libre sensors in the video had a 1/2027 exp date on it. We don't know what you put in the box or what happened in transit, we can only report what we found when we opened your box after we received it as you can understand, and provided you the photos and video for your reference. As you can understand, from the video, we did exactly what we do with every seller and all of your previous submissions: we open your box, and report to you if we find something different than what you submitted. You promised to send us photos, which we never received. We sent you the video showing us removing the 1/27 exp date box, and you claim that was not your box, although both boxes had the same contact information on the prescription details. You gave us an unreasonable ultimatum, demanding to be paid in full for short-dated supplies, continued to speak over our customer service reps conversation and did not want to hear what we had to say or work with us to help resolve this, so we quietly and politely ended the call. Your check was for $87, and it was mailed yesterday. the morning after we processed your supplies, just like we do every time you have submitted to us and what we promise. We appreciate your business, and wish you all the best. UPDATE Ammar, we're sorry you feel it's right to blame us, instead of addressing the facts. The fact that both of the Libre sensors have your exactly the same prescription labels, that you refused to provide the photos you said you had to prove that wasn't your box, talking over the entire conversation and demanding you be paid in full for a short-dated box of supplies, and that you viewed the video and saw that we removed the Libre box with the January 2027 expiration date directly from your shipping box, and you are saying that it's not your Libre box? Everything is documented on photo and video. Perhaps you had someone else pack your supplies, not sure? And saying we didn't send your check, when your check was already sent the next morning after processing your supplies. These details should tell everyone everything they need to know. Thank you.

Response from Two Moms Buy Test StripsOct 16, 2026

Thanks for your feedback, Tim. While discussing this with you on the phone, we offered you a video showing that we removed the two boxes with tears on them from your shipping box when we received it. You refused to view it. We don't know what you put in your box, so all we can do is report what we found after opening your box. Our business is completely transparent and videotape your supplies being processed and offer that to you for your reference, to put your mind at ease knowing that we do what we promise to do, fairly and honestly. We're sorry that you feel that you were cheated. We can't resell torn supplies and, as we mention on the website and in all of our communications, please double-check your supplies before mailing them, take photos if you want, pack them well, because we can't purchase damaged supplies. We did make a one-time exception and offered to mail those back to you, which we hope helps. We appreciate your business and wish you all the best. UPDATE Tim, we didn't say they were torn; we showed you they were torn. We also offered you the video to show you that we removed the torn boxes directly from your shipping box, and you refused to view it. That's why we videotape and photograph everything: to show you what we found and be completely transparent. We are as disappointed, or even more, that we couldn't buy them because we lose money every time we can't buy your supplies, why would we 'cheat' you and lose money? Cheating is taking something away from someone and profiting from it. We lost money since we can't legally resell damaged supplies as new, and have to donate them or in this case, we made a one time exception and are returning them. Wishing you all the best.

Response from Two Moms Buy Test StripsAug 21, 2026

We appreciate your feedback Michelle. The quote you are leaving a review on here was paid in full, no adjustments and paid/processed the same day we received your shipment. Based on your details here, it appears you are referring to a previous quote you submitted. We did reach out to you and had several conversations on our helpdesk and you had agreed that you are not expecting us to purchase damaged supplies we cannot resell. The previous policy of not accepting supplies with labels was resolved a few months ago, and all warnings related to that were removed at that time. Depending on how often you visit the site, whether or not you use a mobile device and which browser you use, the latest version of the website may or may not show for you and those warnings may have still been visible to you for a short time afterwards. You are always welcome to reach out to us on our helpdesk or by phone to clarify any policies or issues to avoid confusion or disappointment, we're always glad to help. As you know from our communication, we are fully transparent, video tape your supplies being processed, and that footage is always available for your review in case of any questions. The damage to that one box was approximately 1/4 of the box where the box coating was ripped and could not be purchased. We're sorry you were disappointed and please let us know if we can help further. We appreciate your consideration and business.

Response from Two Moms Buy Test StripsAug 21, 2026

Thank you for your feedback, Christine. We’re sorry that you were disappointed about the damage to your box. In our ten years of experience dealing with shipping diabetic supplies, damage in transit is the number one reason why supplies are damaged. Unless they are packed very well, there is a chance that your boxes may get damaged during transit, as USPS and other carriers do not give your shipments white-glove treatment. They are thrown and other heavier boxes are stacked on top of them every day on the entire route from your location to ours. We do recommend strategies to pack your supplies well, and make those available to you on our social media, in our help desk, and in our newsletters for your convenience so that you always get paid in full and avoid disappointment. Most importantly, we are completely transparent, and we have video footage of our processing team opening your box and removing your supplies, including the one box that was dented, showing that the box was received in that condition. Again, we can only report to you what we receive, and anything that happens between the time you ship it to when we receive it is completely out of our control, as you can understand. We contacted you and asked if you would like to see that footage, and you declined, saying it’s okay. Our flat fee to return supplies to you is for shipping and handling (contacting you, packing your supplies, packing materials, providing you with tracking, paying for the shipping and then delivering your box to USPS), since we already paid for you to ship it to us and would be a net loss to us both otherwise. At times, we do make a one time exception and offer this service to our newer sellers and believe it makes for a better experience. We're sorry you didn't feel that way and declined our offer. We appreciate your business and wish you all the best. Thank you for doing business with us.

Response from Two Moms Buy Test StripsJul 29, 2026

Thank you for your feedback, Trudy. We reached out to Trudy regarding her adjustment by phone, and even offered the video of us opening her shipping box and removing the box that had a tear on it (the condition we found it in) to put her mind at ease. When we process supplies, we can only report what we find after opening her box. Based on our findings (on video) it was damaged before shipping or during transit. She said she doesn't care if we have video; she thinks it's a rip-off. Unfortunately, we can't help when someone isn't willing to review the video or be reasonable regarding an adjustment. The video clearly shows the one box being removed from her shipment in that condition. That's why we video tape all processing for full transparency. Trudy was paid in in a timely manner for the supplies that weren't damaged, and we adjusted her quote $20 for the one box that was damaged. If this was a rip-off, we imagine over 8,000+ sellers would not leave an avg 4.9 star review (on all our platforms), that we are very grateful for. Regardless, we know we can't please everyone all the time, we appreciate her business and wish her all the best.

Response from Two Moms Buy Test StripsJun 17, 2026

Thx for letting us know about your experience and quote details Tara. Box residue is never a problem, you are correct. We always advise our sellers that we can buy boxes with label residue as mint condition. However, as we communicated with you yesterday, and sent you photos both yesterday and in your adjustment email, one box had box coating tears on the QR code (right next to the label residue), in addition to having box residue. Perhaps you didn't notice the box coating tear/rip on the QR Code next to the label residue. Of course, no worries, and we did follow up by sending you a blown up photo of the tear for your reference. We understand from our conversation with you that you don't believe us, and that's ok, the photo was sent to you to verify the damage and understand that it's impossible to satisfy everyone, 100% of the time. We can't purchase damaged supplies because they are a legal liability and have to donate or discard your box, and lose money, if we did buy it. Our team did make a one-time exception and sent your box back to you as a courtesy. And we appreciate your past business and trust you have put in us. We are grateful for the overwhelming number of amazing reviews our sellers have left us and is evidence that we treat our sellers fairly and honestly, and have for over the last 10 years. We appreciate your business and wish you all the best.

Response from Two Moms Buy Test StripsMay 20, 2026

Thank you for your feedback, Troy. We tried contacting you three times by phone on the day your supplies were processed to arrange your extra supplies that you mailed without success and haven't heard from you since. Unfortunately, we haven't been buying the Verio supplies you added to your shipment for over four or five months now, so we could not purchase them. They are clearly marked as overstocked on our website for your convenience to avoid confusion and disappointment as you are in this case. This is not a reflection on our service. We processed and paid for your other supplies the same day we received them, and you were paid in full for them. We appreciate your business as always, and we’d be grateful if you would reconsider this review since we did exactly as we promised, and the supplies you sent were not listed on our website, they were not listed in your quote and we could not buy them. We also attempted to contact you 3 times by phone to make arrangements for the Verio boxes and were unsuccessful, so we sent them back to you at our expense as a one time courtesy. Thank you.