Chris
Product wasn't unique to the company
Edit: Upgrading to 5 stars due to customer service outreach and engagement before, during, and after review. So the product didn't meet my expectations, big deal. They went above and beyond to make it right Product wasn't unique to the company. Produced by NNSX, available on Alibaba for $13, and sold by Twisted Jezebel for $89. At that price, I thought I was supporting a small business with in-house designed and/or produced items. The site talks a lot about "our products" and "our commitment" and it's disappointing to learn that I'm just dealing with drop shipped dildos. The claims about the quality of the silicone are dubious at best. The description says body-safe, medical-grade liquid silicone. Upon arrival, the product smelled like someone tried to put out a tire fire with axle grease. I tried washing it with hot soap and water to see if maybe the exhaust from whatever transported this thing leaked into the cargo hold or some other unpredictable contaminant, but no. Just some poor quality silicone I wouldn't stick in a hole in the ground, much less a person. I reached out customer service to tell them about the smell. The reply was nearly instantaneous and accommodating, even on a Saturday. They sent me a return slip because of the smell issue without any pushback whatsoever and said they care more about my satisfaction than their return policy so kudos there. The company bio says "we strut our stuff on the high-wire of stellar product quality and kickass customer service" and I can vouch full force for the latter half. I would like to rate the company higher for that alone, but the quality of the product is awful and it is impossible for them to QC when it ships directly from China. Great customer service can go a long way but when it exists to support a product the company cannot possibly stand behind, it's unfortunately almost meaningless.
Response from Twisted JezebelFeb 20, 2026
Thank you for taking the time to leave such a detailed and candid review. While we’re genuinely sorry the product did not meet your expectations, we do appreciate the opportunity to respond transparently. You’re correct that not every item we offer is manufactured in-house. Like many small businesses, we curate a mix of sourced products alongside items we design and produce ourselves. Where we truly stand apart is in the products we build directly, most notably our rim seats, which are designed, tested, and refined based on direct customer feedback and consistently earn 5-star reviews. Those products, along with our hands-on customer service, represent the core of who we are. Regarding the odor and material quality, silicone products can sometimes retain manufacturing smells, but we fully understand that this is unacceptable for intimate use. That is why we were willing to return it immediately and without hesitation. If something doesn’t feel right to you, we do not want you stuck with it. Period. You’re also right that quality control is more challenging when items ship directly from manufacturers, and feedback like yours plays a real role in determining what stays in our catalog and what does not. We sincerely appreciate your acknowledgment of our customer service. While we regret that this particular product fell short, we stand firmly behind our commitment to responsiveness, honesty, and doing right by our customers. Thank you again for your feedback. Even when it’s difficult, it helps us improve. Twisted Jezebel