I love the concept of this product, but it is vastly overhyped. It tastes like ground up low-quality protein bars. It is chalky and gross. In addition, the return policy does not allow returns. It feels like a heavy marketing dump and grab, that leaves you with a product that is edible but not enjoyable and vastly overhyped priced. Save your money and don’t drop the ridiculous amount I did.
Response from twisteddough.shopJun 30, 2026
Hi Nichole! I am so sorry you did not have a great experience trying our dough! I would love the opportunity to get you a better experience and maybe try some other flavors completely on me! Send me an email at [email protected] and I will take care of you!
JJ
Jennifer J.
Looked tempting, but made me sick
I was excited to try these, but I DO NOT RECOMMEND! My package arrived quickly, which is pretty much the only positive thing here. The doughs arrived warm and inside the package was wet. (I assume it was condensation) There was no cold pack or anything included to keep them cool. I immediately put them in the fridge. 2 days later I tried the brookie flavor. It was like eating a protein powder paste. Not very good at all. I had thought perhaps I just didn’t like that flavor and planned to try the others. However, I am now having gastrointestinal symptoms and that was the only unusual thing I’ve eaten recently. The rest will go straight into the garbage. I highly recommend no one buy these. Waste of money.
Response from twisteddough.shopJun 30, 2026
Hi Jennifer! I am so sorry this was your experience! For the shipping, we ship frozen so the condensation is normal. Our product was also created to be safe in transit without ice packs and its normal for it to arrive the same temperature as it is outside (so summer months, its normal to arrive warm!).
We understand we are not for everyone, but we truly appreciate you giving us a try!
SS
Scott S.
I should have read reviews
I should have read reviews, terrible product, but also multiple jars arrived with the safety seal not attached at all.
She asked if I wanted a refund or replacement. I asked for a refund. She stated she sent a replacement and now they won't reply to my emails. Beware this company at all costs.
Response from twisteddough.shopJun 30, 2026
Hi Scott! I am so sorry that the seals came off. This sometimes does happen in transit with the carrier, but we are always here to make better of the situation. We do not do refunds (as stated on our website), but the moment you provided us the images we acted immediately to send you out replacements and even upgraded your shipping completely on us.
Also, I checked out emails and I do not see any responses after you asked for tracking number of your replacement and we sent it over. There has not been anything further sent to us, so we are not ignoring your messages.
Sorry you took this as a poor experience, but we acted as fast as possible to remedy the situation!
DF
deborah F.
I was so excited to finally receive my…
I was so excited to finally receive my Twisted Dough order after eyeing it for a long time. I bought three medium jars on a "Buy 2, Get 1 Free" promo, but to say I am disappointed is a massive understatement.From the very first bite, the taste was completely artificial. I sampled each jar to give the different flavors a fair chance—eating about 1/2 to 3/4 of a jar in total across all the taste tests—and they were all bad. The texture is incredibly gritty and off-putting, and it leaves a terrible, lingering chemical aftertaste.Worse than the taste, though, was the physical reaction. Within less than an hour of eating it, I developed terrible stomach pains, severe gas, and painful constipation. When I actually looked closely at the ingredient list, I realized this product is not all-natural at all—it is packed with chemicals and artificial ingredients.Needless to say, all three jars went straight into the garbage. That is $35.00 completely down the drain. Save your money and just eat real, all-natural desserts instead!
Response from twisteddough.shopJun 30, 2026
Hi Deborah! Thank you for taking the time to share this — I'm really sorry to hear your first experience with Twisted Dough didn't live up to what you were hoping for, especially after looking forward to it.
A few things I want to address directly:
Our recipes are formulated to be high-protein, low sugar, and gluten-free, which means they rely on ingredients like protein blends and sugar alternatives rather than traditional cookie dough ingredients — we don't market the line as "all-natural," but we're always transparent about our full ingredient list on every product page and jar label, so you can see exactly what's in it before you order.
We appreciate the honest feedback, and I'm sorry this one missed the mark for you.
HG
Heather G.
Disappointing Product and Deceptive Refund Policy
As a first-time customer, I was really excited to try Twisted Dough — but unfortunately, the experience left a lot to be desired, from the product itself to how my complaint was handled.
The protein "dough" had a terrible taste and texture. My partner and I both tried it, and neither of us could stomach it. For the price, I expected much better quality.
When I reached out for a refund, I was denied and pointed to their "Strict NO refund and NO return" policy — which I had never seen. I had to hunt for it after the fact; it was not presented to me clearly at checkout or anywhere visible during the ordering process.
Even more frustrating, their policy specifically lists taste and texture as reasons they will not issue a refund. That information should be front and center before a customer places an order, not buried where no one will find it.
I've ordered from other protein and supplement companies that stand behind their products with full refunds when a customer is unsatisfied. So, the "food items can't be refunded" excuse simply doesn't hold up as an industry standard.
I allowed them to make it right privately before leaving this review, but they declined. Save yourself the money (and your taste buds) and shop somewhere that values its customers, especially first-timers.
Response from twisteddough.shopJun 30, 2026
Hi Heather! We are sorry you did not like the dough. We sell millions of jars a year so there are many that love us, but we understand that we still are not for everyone.
We do have a no return policy as it is food so we cannot take back jars you have eaten from, but I just pulled your order that you were unhappy with and our team actually replied to everyone of your emails and we refunded your full order.
TW
Tracy W.
I wish I had read the reviews before…
I wish I had read the reviews before ordering. WAY overpriced. The taste is awful- it tastes like a gooey, oozy version of all of the worst chalky protein grossness that is available. The website is not easy to navigate. The “free” items are misleading. And the newsletter page doesn’t work. Don’t waste your money!
Response from twisteddough.shopJun 30, 2026
Thank you for the honest feedback! I'm sorry the flavor and overall experience didn't land for you, and I want to address each point.
On taste: our dough is high-protein and low sugar by design, so the texture and flavor profile is different from traditional cookie dough — it's not for everyone, and I'm sorry it wasn't for you.
On pricing: we price based on the protein content and quality ingredients that go into each jar, but I hear you that it's a real investment, especially on a first order that didn't work out.
On the "free" promo and newsletter page are something we have not had any complaints that they were not working. If there are any issues it is best to email us so we can look into it.
EC
Ethan C.
5 Jar Review
I recently ordered 5 different jars, including 4 normal protein doughs and 1 pudding. UPS marked the order as delivered but didn’t get the package and reached out to Savannah who was very helpful and replaced my order quickly. The value is great because it’s a thicker texture preventing me from wanting to eat a lot but also guilt free with the macros. I loved the majority of them (other than PB&J but that’s for texture reasons). I think it’s definitely worth it if you have a sweet tooth and want to get rid of that craving with something that has been nutrients and higher protein. Thank you so much Savanah!
Response from twisteddough.shopJun 30, 2026
Thanks so much for your support! We are so happy to have you part of the dough family!
KJ
Kevin J.
Placed an order on 1/2/2025 as of…
Placed an order on 1/2/2025 as of 1/9/2025 my order still hasn't left their facility. I have emailed numerous times with no response. This was my first order and will certainly be my last. if I could rate them a negative number they would get a negative rating. Don't fall for this comany.
Response from twisteddough.shopJun 30, 2026
Hi Kevin! DJ here the new head of Customer Experience at Twisted Dough. I see you had a really poor customer experience and I would love the opportunity to give you a better one if you will give us another shot! If you email me at [email protected] I will personally take care of getting you a new order completely on me so you can give our dough a try!