TWILLORYReviews of twillory.com

This company doesn’t deserve to continue to do business. They have the worst customer service group of any online retail business. Just hope you don’t have a problem like wrong size or bad fit.

I guess I didn’t read reviews first before purchasing. I bought 3 different shirts in a couple of different sizes each in order to keep the ones that fit and return the ones that didn’t. I read their return policy first and it said no hassle return within 30 days. When I requested a return on the shirts that were the wrong size, Twillory said they wouldn’t accept returns because I purchased final sales items. Really? From an online clothing company, I can’t return an item that doesn’t fit?

Took 4 days to ship. No response when asked about this delay.

Absolutely the worst welfare clothing that Walmart wouldn’t even sell. Ordered a suit for a wedding. Pants came but no jacket. 10 days i’ve been dealing with the useless customer service. I now have to go to the mall to buy a suit for a wedding tomorrow. Stay away from this garbage company. If you want comparable clothes to twillory go to goodwill.

DONT BOTHER WITH THEM it said online free returns exchanges and they tell me its final sale if I would be the first person this happened to id be fine mistakes happen but i started reading reviews and its already happened so they know this issue but don't want to fix it i wonder why!!!!!!!

Site says free returns within 30 days and when i tried to return an item that was too snug, i was told it'd cost $15...it's a shame they'd not want to waive this to keep a customer happy but apparantly the company doesn't care about customer happiness. Additionally, the zipper on one of the pants broke on the first day so quality wasn't great.

I have made multiple purchases with Twillory but only recently needed to return on order and inquire about a partial order. Email notifications have completely disappeared and the only way to contact the company is their 'Help' email address which has gone without a response for two weeks. The clothes are great but I cannot recommend with this level of customer service.

Horrible customer service and snail pace fulfilment process. Cannot recommend Twillory based on poor customer service experience, they are quick to take your money but once you place an order they take their sweet time to dispatch, deliver and even to communicate. Will not buy from them again. Your experience may vary but I certainly won’t waste my money or time with them again.