TWILLORYReviews of twillory.com

I clicked on a picture for a long sleeve polo with two color options and selected the Forrest green after completing the purchase my and viewed the order text it showed a white dress shirt.

Absolutely horrendous exchange policy after sending me the wrong pants and wanting to exchange a suit. I spent over $1000 on a ton of items and the policy is almost 2 weeks to process a return and get the money into a store credit. At this point I sent it back almost a month ago and it seems the warehouse has a disconnect with getting these processed at all. The product is great but absolutely horrific backend customer support.

I’ve bought multiple items from twillory ( most of the time in the store). Product seems to be inconsistent, I purchased a pair of pants the same size as always. Pants looked nice as but usual but when I tried them on the zipper was exposed and not covered. Upon checking is a that the button was place in a diffrent area than the other pants. I assumed that it was a mistake and sent a email with a picture to twillory customer service. They sent me back some generic AI response that they looked at the picture and that there is nothing wrong with the product. #1-never buy something from them online. There product is non consistent if you try it on in the store and it fits than great, but don’t assume that it will fit because you have had that size before. #2- they don’t stand behind there product they take your money and run #3 there customer service I horrible. There is no phone number and they email you back sporadically with AI responses. I really wanted to like this company but everything was great until there was a issue.

If there was a zero star, I would use it. Buyer beware. Two shipped jackets on one order, including the first return. Wrong size, wrong product. Wrong company to buy from. Avoid this train wreck.

Returns and exchanges with this company are a nightmare. There’s no customer service phone number, only email, and you have to pay for returns. My return was delivered a month ago and is still marked as pending with no communication. The shirts are nice, but not worth this level of frustration. I won’t be buying from them again.

I purchased a twillery suit, and noticed that after washing it the bottom edge of the jacket was rolling and bubbling. After looking at why I noticed the bottom stitching was off. This is clearly a manufacturer's defect. I tempted to contact them online and never receive the response. I went into their stores and was told they are simply not going to do anything about it because that's their policy. Shop elsewhere

Coming from Buttercloth (and happy) I was receiving targeted social media ads. I gave them a shot and got burned. Just like most of the reviews here, their customer service is horrible. Labeling items as "final sale" when they weren't and the quality of their shirts are garbage. 95% cotton will wrinkle and has almost no breathability or stretch. I ordered one black, one white...they sent two of the same exact black shirts and blamed it on me. Zero chance of a refund, so I'll pay to send them back and call Amex for the charge back. I'd wash my cars with them, but I cherish my paint too much for that.

A NIGHTMARE return process. They refused refunds on items for being "Final Sale", which weren't final sale when I purchased and are actually no longer final sale. conveniently were just final sale during my return process. And the returns they did accept say they were refunded, but it has been a month and I still haven't received the refund. I reached out to customer service twice and they won't respond. DO NOT DO BUSINESS WITH TWILLORY.