A W.
Still awaiting my product after…
Placed order 15th January, no update for 1 week from purchase until I chased & item out of stock. If they are going to scale up this business they need to ensure items are fully stocked as displayed online - refund returned promptly from original request over 1 day. UPDATE 25/01/23 - Email response received, out of stock & I have requested a full refund. Will update overall review when money is returned to my bank :) UPDATE 25/01/23 - Received refund - appreciate this was turned around quickly & have removed references to potential scam but must do more to reassure & proactively contact customers on the situation with their order otherwise you will see increased worrying reviews
Response from Tutto LussoJan 25, 2023
Hi, Could you please contact us at [email protected] or reply to our information request on Trustpilot so we can look into this? Best regards. Tutto Lusso - Customer Service Update: Hi, Thank you for adjusting your review. We would like to apologise for the inconvenience with your order and hope you give us another try at some point so we can provide you with the level of service you expected. Best regards, Tutto Lusso