Turtle WaxReviews of turtlewax.com

Bought that headlight cleaner cream , absolutely useless...... it actually made it worse than before!!

Purchased a lot of turtle wax products over the years and never really had any complaints. However, when I raised the issue of their bottles of max wax being sold unsealed where anyone could tamper with the contents, I was told the reason the bottle I bought was half full and unsealed is perfectly normal as it’s sold by weight and not volume. That’s pure crap as it’s listed by volume on the bottle. I was offered a replacement bottle or a refund and opted for a replacement bottle. Never arrived. Another email to customer service later and I was assured they would get back to me in 1 to 2 working days. More crap!! I don’t expect to be reimbursed by turtle wax at this stage and to be honest with you, I’m not too bothered. There’s more important things going on in the world right now, so this issue is only trivial. Turtle wax have proved themselves to be a less than honest company with a useless customer service with a “ screw you, we have your money” attitude. I’ll certainly be changing to their immediate rival for my detailing products in future. Vote with your wallets folks and look to the alternatives! Keep well. Joe.

If you need a Turtle wax product, buy from Amazon. My order never came. They do not reply when you email them and even when PayPal got involved they still never replied. Terrible company!!!

Warning: Scam company? I got a notification over nearly a month ago informing me that my parcel had been delivered. I came home and there was no parcel. I looked at the tracking number and it said that an attempt had been made to deliver, but no-one was home, so its being returned to sender!!! Firstly: Someone was home all day. Also, I have a ring doorbell and there was no ring notification, and I also checked my CCTV at the supposed deliver attempt time and there was no such attempt. Secondly: I don't see why after 1 - supposed - delivery attempt, the parcel would be returned to sender! I didn't get left a slip with an option to collect it from my local depot or organise another delivery attempt etc. It doesn't make sense. I DO NOT believe you attempted a delivery. This whole system seems set up to take your money, not send the product, constantly ask you to review it (even when you haven't received it) and then have non existent customer service. I have emailed 3 times, completed an online form and left a terrible review online. STILL no contact nearly 1 month later. Stay away at all costs! Buy it elsewhere. This is COMPLETELY unacceptable.

Bought their 75 anniversary ceramic paste wax £30. After 2 weeks still waiting for it to arrive even though they have sent numerous emails to review the product but not actually responded to the 3 emails I’ve sent them so far to find out where it is. I will give them until next week (that will be 3 weeks) then I’ll be contacting my credit card company for my money. Would never buy from this site again. Will wait in duty for products to be available in a local store. Shocking customer service from such a big company. 4 weeks now and still waiting not just for my product to arrive but just a reply with an update. Will never use turtle wax website again maybe even their products. Shocking service. Finally after 4 emails, tweeting and posting this review I have had a response I am being refunded as they don’t know where the product is. Still poor service as it’s taken nearly 4 weeks to get to this point

ordered and PAID for 2 Twin packs of snow foam via Ebay eventually received one twin pack in a damaged box and leaking no response from the company to my messages no refund. no 2nd Delivery

ordred 3 bottles direct from there ebay store arrived late,arrived in a box damaged and miles to big with no inside packing bottles have leaked and are damaged would never use again

I used Turtlewax's Alloy wheel cleaner and it caused over £100 of damage to my wheels. I contacted the Turtle Wax's customer service for support. I got a lackluster response asking for some pictures, which I sent and then no further contact. Any following emails were ignored. A real disappointment from a lifelong supporter of Turtlewax who obviously show that their don't really care about their customers or the damage their products can do. I would never use any of Turtlewax's products again.