Turtle WaxReviews of turtlewax.com

Second rate products from a third rate company. Totally useless customer service - don't waste your time and money

My Turtlewax order was damaged beyond salvage in transit and was disposed of by the courier. I contacted Turtlewax Customer Service and received a reply within an hour. My products were reordered, which I received the next day. I am very happy with Turtlewax Customer Service. I use Turtlewax ceramic and graphine paste wax on my vehicle, which leaves a fantastic shine and water beading. I use the ceramic shampoo every wash and it seems to prolong the effectiveness of the wax.

First. Their products work fine for me. No problems. Their after sales service stinks. I bought a "Ultimate Wheel and Tire Cleaner Kit" which included, among other items, a Grit Guard and a Foam Applicator. Unfortunately the Grit Guard was missing, but I received 2 Foam Applicators. Called them and talked to answering service. Promised to advise TW and have them get back to me. After no contact, I went onto their site and sent a message thru their system. (No email address provided by them). No response. 10 days later I called again and got answering service. Same promise. Again went on site and sent message. No response yet. Most unhappy. Good Grit Guards will cost $8 to $15. Foam pads $1 to $2. Not a good trade-off.

Wanted to leave no stars but not an option Ordered a deal from TurtleWax UK on Black Friday. Only half the order was in the box when it arrived. The whole reason I ordered in the first place because I wanted a gritguard bucket and lid. This was one of the missing items. No explanation email or paperwork with the order. I could have brought what did arrive for less in the shops! Emailed customer services and have been completely ignored. There is no option to contact by phone. Terrible and non existent customer service once they have your money. Its a shame, as I like the products but I won't ever be using them again. I will shop elsewhere from now on.

I see all these bad reviews and really don’t understand why people are having problems with this product. Can’t say anything about customer service right now, but there products work fine.

Bought their products a lot over the last 40+ years. Just had an issue with their polish when it left a residue on all my black trim that I could not remove so I wrote their site an email inquiry as to what I could use to get it off - twice! No response at all. Not even an attempt at customer service. I will now use any means possible to educate everyone not to use any Turtle Wax product.

Don't use the ceramic spray coating... you'll endup with a car full of stripes and stains, just can't polish these away :-(

This is been a great product that I have used over the years. I've bought a lens restoration kit for my wife's car and it worked like magic so I decided to also buy one for my car I bought it from max motorsport I had it kept for about 2 months before I used it . As I was almost finished using it I then realized that the 2 ceramic wipes were not there. I had it for so long so also couldn't find the slip and I used the product. The wipes is the main part of finishing the restoration of the lights. I'm very disappointed with turtle wax I feel like they have robbed me. What's more disappointing I introduced all my friends to it . Before this I've used maguires it's not as good as turtle wax but I've never been robbed by them