Turtle WaxReviews of turtlewax.com

Absolute rubbish customer service ! Wont buy any more of this companies products.

I placed an order with Turtle Wax Got the invoice & they took the money from my credit card. got shipping / tracking email. Shipment never arrived. Contacted eSales by email - no answer. Contacted Support by email - no answer. Called all the extensions on their phone number 0151 530 4740 - no answer. But they still continue bombard my inbox with sales promotions. Never again!

I purchased a sunshade, and it fell apart several months later. I filled out their online form. No one contacted me. I left voice messages two times, and no one called me. I then called one day early in the morning. A woman answered and I explained what happened. She emailed me and I sent pictures. She wrote back and said that she had to forward it to their manufacturing team. Weeks went by with no responses to my follow up emails and voice messages. Their product is inferior, and their customer service is really bad.

Been waiting 42 days now for a £30 refund, they are holding back even though the carrier has my return parcel. Please be aware that they will not refund your money, disgusting

Look at these horrible reviews. And I will add another. When you try to redeem bonus points, they debit your rewards account but never email you or text you the discount code. The points disappear, and you receive no discount. I have also had issues with products leaking during shipping that customer service ignores. Buy another company's products. TW products are ok but Customer Service stinks.

When it's all going well, they are ok. But when it goes wrong they are terrible!! I had a consignment damaged and not delivered by EVRI due to the damage. But this horrific company just will not respond to ANY of my emails. I recommend you dont deal with this terrible company

Bug and tar doesn't work! Garbage product I want my money back!!!!

Bogof on a product I wanted, purchased it then noticed I needed to add 2 to get 1 free, cancel order within 5 mins and sent email this was on Saturday evening, Sunday got email saying it been dispatched, it hadn't!, Monday morning got email saying it was to late to cancel order it had been dispatched, it hadn't! Around 12.30 got email off evri saying they had collected it ! Sent a number of emails since but they are ignoring them, won't be buying there products again!