TURBROReviews of turbro.com

My new mister had a leak. After further investigation, I found that a plastic nut was broken. Turbro support promptly told me that they would ship a replacement mister. The replacement works great without leaking. Their customer service was a very pleasant surprise.

I had a leak in the Misting Fan we purchased and Turbo support took care of the issue quickly and I am completely satisfied. Could not have been a better experience.

Purchased a unit from Home Depot. I installed it myself. My first unit that i installed on my own. The instructions were great, but i'm typical man- and didn't read thru the whole thing... The unit pushed cold air for a minute, and then pushed only hot air. I called home depot, they reached out to the manufacturer TURBO on my behalf, and told me that i'll get an answer within 2 days. The morning after, i got an Email from TURBO support and the suggested a few things to try, Here is the first suggestion they sent: "We know it might sound like a simple question, but could you please confirm whether both service valves (high and low pressure) were fully opened after installation? (We understand this might seem basic, but some users have accidentally overlooked this step.)" I , sure enough, found that this WAS my mistake, and it resolved my issue. I'm super impressed with the ease of installation, the customer service, the price, the app and quality of the unit. Highly recommended !

Outstanding customer service!!! I had a minor issue with a connection hose leaking (it happens), so I followed protocol, submitted pictures, did troubleshooting tips they provided and within a couple days I had a brand new unit shipped out and delivered. Now that's a way to back the product you sell!!! Kudos and thank you TURBRO!!!!

I purchased a 12000 BTU mini split and after the installation it will not work. Contacted Tech Support and during the trouble shooting process, we found out a problem with the motherboard in the outdoor unit. Turbro sent me a new outdoor unit. Installed the new outdoor unit and problem solved. That speaks volume of this company. Well Done TURBRO.

Turbro's customer service was excellent, to the point where they followed up with me to complete a request I made for a replacement, that was unique!

I was missing a part. I contacted Turbro and they jumped right on it and provided the missing part. The whole time; communication was clear, timely, and courteous. I would highly recommend both the company and the product.

This company makes a solid AC unit. We needed a portable for our apartment and theirs is quiet and powerful. Only downsides are that it's not dual hose, so can make the room a bit humid, but oh well. We also had an issue with our first unit, so I reached out to support. Lyvia was lovely to work with and she had a replacement sent out ASAP. Highly recommend TURBRO.