TURBROReviews of turbro.com

Would recommend Turbro to anyone! Great products at great prices, and customer service is A+++. Had a minor issue with one of their items, and communication and resolution was very quick. Will buy again!

Our Turbo fireplace worked great but was a bit noisy. I contacted Turbo. They asked me to send a video with sound. Once they received the video Turbo sent a replacement unit to me at no charge. From first contact with Turbo to receiving a replacement unit happened very painlessly and quickly. Nice to have a company take such competent care of their customers.

When I did not receive my humidifier via mail because the package was stolen and contacted Turbro customer service, they were extremely helpful in getting me a replacement and ensuring that was informed of shipping dates and I received the product this time.

Could not be happier with Turbro's response to my call regarding my Turbo heater, incredibly fast return call, knowledgeable rep returned the call. Great e-mail follow up. problem ended up being "operator error'. Would definitely by another Turbo product, based on this kind of support. The person I felt with was Sky. The dated listed below is approximate. Thank you Robert Bonora

The customer service was excellent. I purchased a small electric fireplace in October for our four seasons room. It was easily assembled and was a nice addition, for a month. Then it died. We did the typical things; we unplugged, checked the circuit, etc. That week I had shoulder replacement surgery so didn’t follow up with the warranty until December. Unfortunately, I was not expecting much as companies so often disappoint. It was such a pleasant surprise to get an immediate response with clear instructions on how to proceed. I simply had to make a video of trying to get the fireplace to work and send it via email. Even an 80 year old was able to do it! Anyway, after a quick review, a replacement was ordered and is on the way to keep us warm. As a consumer I understand that things aren’t perfect. But, knowing a company will stand by a defective product makes all the difference. To be treated with respect, to be valued is priceless. I thank Marcus and the customer service team for making me a happy and dedicated customer.

I purchased a room heater from turbo because it looked nice and I needed more heat in a room but did not want to start a fire in the fireplace. Upon receiving item it looked very good but would not start and stay on. I contacted customer support and Sky helped me get a replacement sent. Once received it started like a charm and makes the large room very comfortable. I liked it so much I purchased 2. Thanks turbo, and Sky, you have a great product AND service.

First the electric fireplace is beautiful and effectively heats the room. However what really sets TURBRO apart is their customer service! The first unit we received had an issue, but instead of going back and forth when I called, TURBRO immediately sent a replacement unit which works perfectly. This company truly stands behind their product!

I installed a 12000 btu Greenland and 1 year + later there was no heat no ac and no code. Called Turbro and Sky walked me through all the information and ordered a replacement unit. Turbro backed their product and are a true AAA company.