TURBROReviews of turbro.com

The remote got crushed in the heater box & didn’t work- after emailing customer service they sent a replacement promptly & followed up to see if it was working properly. It’s a great heater & the Customer Service department does a great job!

My family and I enjoyed the Suburbs electric fireplace for a year and then had an issue with the plug. After reaching out to customer service, Grace responded immediately and provided a replacement unit and received it just days later. Very happy with our electric fireplace and with Turbo customer service. Thank you.

I am very satisfied with both the good, beautiful heater and the excellent customer service I received from Turbro.

This company is very much focused on the customer. Responded immediately to my problem. Walked me through each step to resolve my issue. I would not hesitate to purchase from them again. 125% total satisfaction.

Great product and one of the best customer services if you ever need!

Love love love my electric fireplace. It warms nicely is not quiet and looks like a real fire without the smell and the mess. Their customer service is the best I have ever dealt with. Had a problem with the remote and they sent me a replacement at no charge and were extremely prompt. Would highly recommend this product and company!

Incredible service. Great fireplace heater for my apartment. Helped me out with a replacement remote. Will 10/10 buy from them again!

Absolutely WONDERFUL CUSTOMER SERVICE!!!!!!