TURBROReviews of turbro.com

Great customer service. We had a few dings in our fireplace from shipping. The communication was quick and efficient and handled the situation. Having a company care about their customer service is so rare these days and they went above and beyond.

This company has some of the BEST CUSTOMER SERVICE EVER!!!!! I had an issue with my fireplace insert (which was purchased on Amazon over a year ago). Their initial response to my concern was timely and helpful. It quickly became apparent that the problem was serious and before i knew it a new fireplace insert appeared at my door!!! And even after that they took the time to make sure it had arrived. Unbelievable!!!! These guys are AMAZING! And by the way I love my insert!

Great Service The unit itself seems to have an issue with the thermostat not shutting off properly but otherwise, it does what it's supposed to do and seems well designed. The company was very responsive to the issue and gave me options to exchange it or to give me a discount. It was during a heatwave so I opted to keep it. The main thing is that they were quick to respond and took full responsibility. It was easy to work with them. They care about their customer.

Purchased (2) TURBRO Greenland 8000 BTU portable ac with de-humidifer. one worked great. needed help from Yuki who was able to guide me through troubleshooting on 2nd unit. It only needed the use of the remote control which I hadn't used yet to reconvert readings from Celsius back to Fahrenheit which helped determine why the condenser wasn't turning on. It works great now. much appreciated!!!

Great products love the realistic of my fireplace is Amazing. Thanks for a good product. lynette3232

I was pleasantly surprise at the level of customer service I received from Turbro. I had a minor issue with shipping damage that broke one of the swivel wheels. I also had some confusion over setting up the drain tubes. Marcia was very responsive sending follow-up emails to check on my progress getting everything working as needed. In my experience, customer service has been on the decline. So, it was great to be treated so well.

When our fireplace remote failed to operate we contacted customer service. Customer Service Representative Yuki helped us every step of the process to resolve the problem. The remote has been replaced and working perfectly. Excellent customer service.

The remote for my electric fireplace died & there was no warranty. I easily and quickly got a replacement directly from Turbro It's working great so far.