TURBROReviews of turbro.com

It is a great product and works well and people are very knowledgeable in assisting you with your product.

Had a warranty claim quick action and resolved.

Had our fireplace Insert for just over a year and it worked great(or at least the amount of time it was actually used living in Texas). About 2 weeks after the 1 year mark, the flame animation stopped working. Heater still worked and it still lit up to show a glow, just no flame. Emailed customer support expecting to hear that I was out of warranty or at the very least that I would have to pay expensive shipping to return it. I was asked a few basic questions and asked to send a video of the issue. After I sent the video, I received a reply asking if I would like a partial refund or a replacement. I chose replacement and had a new unit at my door within about a week from my first email. I believe support is from China because I only recieved replies late at night, but they were very to the point and gave no hassle.

Friendly company. I lost screws and they sent me new ones within a few days for free. Even followed up on my receipt

Bought my fireplace through a 3rd party seller and the remote was DOA. Turbro customer service was more than happy to send me a new remote without any issues. Thank you so much.

I have a Turbro electric fireplace which I love…I could not find my remote ANYWHERE, so I was hoping I could get a replacement. I emailed and got an almost immediate reply requesting the model of my fireplace. They sent me the link to purchase a new remote, which was UNBELIEVABLY reasonably priced…I immediately ordered one and it was on the way right away. The amazing part is the Turbro rep who helped me, Terry, actually followed up on the delivery of the remote! These guys are really about customer service and I would recommend the company and their products to any and everyone. I am so happy with my fireplace, and this experience cemented my enjoyment.

Our fireplace wasn't working and after trying numerous troubleshooting items, we were sent a new fireplace right away! The turnaround was quick and customer service always answered promptly all emails. I felt they were genuinely concerned and wanted to make it right.

Great customer service and support. I purchased a TURBRO Suburbs TS23-C Electric Fireplace Infrared Heater with Curved Door. The remote had a problem, I contacted the company and they were terrific in sending me a new one in a timely manner and followed up with email.