TURBROReviews of turbro.com

The team was consistently professional and friendly. The product (pool heat pump) is running perfectly so far. I am completely satisfied.

I purchased one Turbro mini split from HomeDepot and 3 Turbro units through Amazon. So far I’ve installed 3 units. During installation of two of the units, one did not release refrigerant into the lines, after vacuuming down the lines and cracking open the low side, opened both valves all the way, still no refrigerant or pressure on the gauges. Contacted Turbro, a few days later, they asked me to do a couple of things, one was to start up system and get the error code, guess starting it up release the refrigerant, everything started working fine. I was an hvac mechanic for years, but mini splits are new to me. Support was very helpful, pretty sure if the unit would have been inoperable, they would have replaced it. I had purchased the units 6 months prior, but found out the house had severe termite damage, had to replace walls and floor first, before installing units. Was very helpful,

I had a very good experience with TURBRO support during my dual-zone mini split installation. I ran into repeated E9/P0/P9 errors and spent a lot of time troubleshooting pressures, wiring, sensors, boards, and communication issues. TURBRO support stayed responsive throughout the process and continued helping me diagnose the system step-by-step. In the end, the issue turned out to be a closed main valve during installation — completely my mistake — but their support team was patient, professional, and helped me finally identify the problem and get the system running correctly. What I appreciated most was that they did not just stop responding or blame the installer. They continued working through the troubleshooting process with me until the issue was resolved. Now that the system is operating properly, it’s heating and cooling great. I really appreciate the support experience and wanted to leave a positive review because good customer service is hard to find these days.

I bought a 20,000 btu Turbro pool heater from Home Depot. After about two months of working great it stopped. Since it was on the weekend I emailed customer support at Turbro and they responded by Monday morning. After some emails back and forth it was determined that the unit would need to e replaced. However, that same unit was not available anywhere. They gave me a number of options, contact Home Depot for a refund, Turbro would send a different size replacement and credit me the difference or give me full credit on their website. I chose to receive a new unit with a gift card for the difference I originally paid. I dealt with Vinnie in Turbro’s customer service team who was very professional and timely in response to my questions. I would definitely recommend Turbro for their service.

Great products at great prices, and customer service is A+++. Had a minor issue with one of their items, and communication and resolution was very quick. Could not be happier with Turbro's response to my call regarding my Turbo heater, incredibly fast return call, knowledgeable rep returned the call. Great e-mail follow up. problem ended up being

TURBRO is top notch. I bought an RV Inverter Heat Pump for my RV about 8 months ago. The unit failed from a bad fan. I contacted TURBRO customer support, sent them pictures, proof of purchase, and the serial number. They shipped me a replacement quickly. They were very professional and kind. I love my RV Heat Pump and the exceptional service of TURBRO. I would not hesitate to purchase from them again. Job well done! David Berry. Richmond, KY

I've installed 11 of the Turbro Minisplit units so far. They are very reasonably priced, very efficient as far as electric usage is concerned and their cellphone app to remote control them is awesome. I also wanted to give props to their customer service. The 11th unit I installed had a leak in the outdoor unit and after answering a few questions with support, they were able to send me the replacement parts no extra charge and they showed up in 2 days while we still had our technician on-site.

Turbro is an AMAZING company. This is my second purchase from them. I had an older Turbro fireplace that I bought years ago and was having a problem with the heat. I emailed them and they were incredibly helpful, trying to troubleshoot my out of warranty fireplace. They made many suggestions and finally came to the conclusion that it wasn’t fixable. When I told them I was going to order a new one, they offered a discount with the purchase. Friendly, helpful, knowledgeable people who know how to take care of their customers. I am a customer for life!