TURBROReviews of turbro.com

I ordered an electric fireplace from Amazon. When we moved, I lost the remote. The fireplace was still functional but I couldnt adjust the temp. I contacted customer service to ask if I could order a replacement remote. Nothing generic about the response. I was dealing with a real person. They promptly sent me a new remote to my new address at no cost! They were beyond kind through the entire experience, updating me on shipping, asking how it worked, treating ME like a person! It was outstanding. Truly mindblowing experience. Very thankful.

GREAT CUSTOMER SERVICE!

HEATER HAD STOPPED WORKING - CUSTOMER SERVICE WAS AWESOME. HELPED THRU EVERYSTEP OF GETTING A REPLACEMENT SEND, REALLY GOOD TO WORK WITH.

Their customer service is outstanding. It’s so nice to deal with a company that follows up to make sure everything is satisfactory. So unusual for today. Their products are a great quality as well. Won’t think twice about purchasing from them!

My Turbro Space Heater stopped working & I was referred to Turbro Customer Service through Amazon. Their Agents were SUPER fast to respond, assisted with the troubleshoot, and replaced my unit quickly! 5 stars!

I had an issue with the use of my Turbro heater, and customer service went above and beyond to address it. They were very proactive and communicative, and they addressed the issue positively. I am very satisfied, and would buy from Turbro again.

Great company that stands behind their product. Their customer service was quick to respond and quick to solve our problem. I'm very impressed with this company.

Purchased a fireplace from Amazon. It was missing the remote. Amazon wanted me to return it. I contacted the original seller they got me a remote replacement lickiey split. Thanks so much