TURBROReviews of turbro.com

We are now into our 2nd year with this heater. Initially it seemed to be a weak heater but good looking and providing a comfortable environment. But now we have learned that it just takes time to warm the room and it is an outstanding performer. Now our room feels quite cozy on these cool days and evenings and, with the sound device simulating the sound of a real fireplace, it brings back fond memories of our winters in NH (which we prefer to leave in memory at our age). NOTE: since the unit's thermostat is naturally on the unit itself it does not accurately show the real room temperature in our room that is at the edge of the advertised warming space. We have found that setting the temperature to the "ON" setting initially (until we reach a comfortable level and then reducing the heat level to the highest temperature setting (82) works perfectly.

Great Customer Service! I haven’t been able to use the heater yet because Amazon shipped one that was described as like new condition but when I unpacked the fireplace it had no legs in the box. I contacted Turbro directly, via email, and they responded promptly, requesting the exact model number and invoice from Amazon to be certain they were shipping the correct parts. The replacement legs are on their way and I am looking forward to enjoying my fireplace heater soon. I did plug it in to check that it was in working condition and I was impressed with the “flames” - they are more realistic than many others I’ve seen.

Quick responsive and custmer service

Great product, heats very nicely and efficiently. Customer service was top notch when I had an issue.

Quick and responsive customer service. Heating unit failed after 2 years. Turbro gave me a $50 credit toward purchase of a new unit since the service claim was outside of the warranty period.

Turbro honored the manufacturer's warranty & replaced my electric fireplace!

Excellent customer service. I had a problem with my remote and they promptly sent me a new one! There communication was excellent. I wouldn't hesitate to do business with this company in the future!

Great product and even better customer service. When a couple of items that should have come with the heater that I bought were missing from the package, they did not hesitate to send replacement items. They also followed up several times as the package was shipped and delivered to ensure I was informed.