TURBROReviews of turbro.com

The greatest customer service!!!. Had a TS23 for 11 months and the heating unit went out. Britany and Maria were fantastic in helping me deal with this. A few pics and video later, bada boom- bada bing, it was replaced with a TS25. Super happy with TURBRO.

I ordered the 22 inch electric log set from Turbo directly (they had the best price on my research). I received the order within a few days but it was all cracked apart on top of the unit. I immediately contacted customer service, they had me take photos and email to them. Turbo apologized for inconvenience and immediately replaced the log set delivered within one day. I love the log set, it looks beautiful and is nice and warm. I highly recommend this product, you won't be disappointed.

The customer service I received was Outstanding!! I ordered my fireplace a couple of months ago for my new addition at my home. When we opened up the box of the Turbro unit we were set to install we found the glass cover to the unit was shattered. I emailed their customer service expecting a huge hassle to get the unit or the glass replaced. I was pleasantly surprised at how easy they made the process. My replacement glass was received only a few days later. I will definitely be recommending Turbro to all my family and friends!!!

Really happy with both responsive and effective service, standing behind the product with a warranty.

This product is the very best. I’ve had other fireplace inserts and this one is the best money can buy. Service and response to questions is great also. Staff quick responsive and courteous! Five stars!

I ordered my Turbro Eternal Flame Fireplace Heater from Amazon. Great product. I had a problem with the remote control as it did not work. Contacted Turbro with my issue and they were all over it! Apologized for the issue and had a replacement remote sent to me right away. Britany in customer service was fantastic to work with and followed back up with me to make sure everything was good. Enjoying the new fireplace heater!

Purchased an electric fireplace from Wayfair. Didn’t open for a couple months due to construction in the house. When I did a major component was missing. Wayfair was zero help! Contact TURBRO and they dealt with it immediately. Got the missing part in about a week at zero cost to me. Very happy with their customer service.

We had converted our daylight basement into an apartment for my mom, but being a basement it does stay a bit cooler than upstairs. I purchased the Turbro electric log with thermostat to help keep her living room area a bit cozier and it works great! The controls are very easy to understand and the unit kicks out some pretty good heat. As a bonus, the customer service is next to none. These people go above and beyond & really stand behind their product!!