TURBROReviews of turbro.com

We researched several fireplace options but ended up going with Turbro. They had the cleanest looking fireplace and I liked the features. Got it on sale, great! Got it delivered and found the plastic cover over the control buttons was missing. Emailed customer service and sent them the serial number. A week later they sent us a replacement unit, told us to keep the original. Not sure how they can afford to do that, but I’m not complaining. Great customer service, prompt and respectful. Would definitely buy from them again. Thanks!

I received my firelogs heater and remote was defective. Spoke to very helpful love person and a new one was in the mail the next day. She was very helpful ! N

We initially ordered our fireplace from Amazon and when installed it was very loud. We reached out to customer service to ask if they had any suggestions and after sending them a video of the noise. The customer service rep quickly replies and informed us they were shipping us a new unit. We were able to replace the noisy unit with a new unit that is much quite and meets the expectations. The customer service was easy to work with and we love our new unit.

Turbo quickly addressed our concern, replacing a defective unit. You can purchase a Turbo with confidence.

I recently had a difficulty with my remote control on my turbo fireplace heater purchased in October 2022. I called the company and explained my situation. I was unable to turn on the unit I loved because my remote no longer functioned. On January 30, 2024 the company sent me a new unit. The interaction was above and beyond and The gentleman could give lessons in customer service. No hassle despite the fact the warranty expired. My unit now works as it did. I am one satisfied customer.

The heater is great. My wife and I really like the heater. Customer service is excellent. We purchased our heater from Amazon. Upon arrival, we found that the crackling sound was not working. I emailed Support, which promptly shipped a replacement heater. New heater works great. I would recommend the heater and the company to anyone.

This company genuinely cares about there customers!!! I don’t think there is anything better to say about someone in today’s world. Oh and their products are awesome!!!

Britany went above and beyond to provide a positive experience. The new 20 inch Fireplace works great!