TURBROReviews of turbro.com

If I could give them 0 stars for their faulty products i would!! 2 units have broken now, while their customer service is prompt and fast their garbage products are what do it for me, $600 for it to break twice since May??? Save your money and spend it on a credible company!!!

My experience with Turbo has been good and bad. I put one star cause I know people check the 1 stars. Buying c/s was good. Supportive for questions. But Trouble with unit c/s was NOT. They will say I didn’t have vm and they tried to reach out returning calls. They are right they do return calls. The problem lies in the overnight trouble shooting department. I had taken a picture of an electrical board with all screw there. In my messaging, even when I explained several days that I needed 2 screw replacements and had lost them, they continued to bring back that picture saying you have all the screws. I asked the name or size and got the picture of the screws circled saying you have them. This went on for several days. After I had a hvac professional ok a switch I made in wiring the disconnect and sent a picture of it saying I switched the wires, they said I was inconsistent and would produce a short circuit and my home wiring was the reason it didn’t work. So I finally found out, cause they would not say what kind of screw to get, an assortment of amplifier or terminal screws on Amazon for $10 (200 screws), and the M4 size worked! System started. Also, do not have your unit on cinder blocks when drilling holes. When I did, the 1/4” refrigerant line screw got loose and spewed it out. I also would not use 12 gauge wire. If you do, the L1 and L2 wires need to be cut 1/2” and placed under the square pressure plate and screwed down to hold it. No room to wrap them around or else do like I did and spend and hour to no avail.That has been my experience. My communication with c/s via email has been very frustrating.

I recently purchased the TURBRO electric logs and it stopped working and I’ve called and left voicemail and sent several messages and emails but no one has responded back yet. Please contact me as soon as possible.

Been trying to buy one piece of plastic for my AC to no avail have spoken with customer service and still two months later have not been able to order it's like they stop you from trying to purchase from them I don't understand if I could give them a zero I would

This heater arrived with only 2 of the 4 legs. After requesting replacements on 3 separate occasions. I was required to send pictures (twice). After 30 plus days… we were sent two replacement legs. These were the wrong legs….

I purchased a heater in Home Depot. The box was supposed to contain 8 screws. They were not in the box. I contacted the company and received this response - Sorry for the late response. Could you please provide us with the order invoice for us to confirm your purchase and a photo of the serial number located on the back of the unit? Please be assured that we will solve this problem as quickly as possible. Looking forward to your reply. Regards, Terry TURBRO Team This is a very HEAVY item which I had delivered. I do not know how to take a picture of the serial number. I also do not know how to send it. I will drag this item back to Home Depot to get my money back, and I will NEVER buy anything from this company again. I need 8 screws which THEY neglected to include in the box. DO NOT BUY FROM THIS COMPANY!

DON'T BUY TURBRO PRODUCTS I WAITED weeks for the 8 screws that are needed to attach the legs to the stove/heater. They first said I had to pay shipping for 8 screws , then reimbursed shipping charges . That does not change the fact that the door did not remain closed. That does not affect the heating element so I was not not returning it. But it indicates shoddy workmanship. When I received the screws and put the legs on the thing wobbled badly. The company offered a replacement at no charge and I did not have to return the first one. I was impressed. They asked that I change this review. I was willing to accept that but when I put the replacement together the thing wobbled badly!!! When I found the receipt from Home Depot , I also found a warranty I had purchased. So they weren't doing me any favors,but simply doing what they were required to do!!!