TURBROReviews of turbro.com

I bought a TS20 unit last year and was very pleased with it. We have a large living room with poor HVAC and the unit helped warm the room, both in temperature and in spirit. Unfortunately, the unit stopped heating when we unpacked it this year. I reached out to TURBRO's customer service and had an excellent experience with Lyvia, and ultimately a new unit was sent to us free of charge. My only complaint would be that they should have modular parts to replace issues occur, but that might just be a liability thing. Overall I am very satisfied with the support and consider TURBRO to be an excellent company to work with.

This company was so generous and on target with sending me a new remote for my electric log when mine crashed and became unusable! I was devastated and they came to my rescue expediently with a New TURBRO remote! I love the updates and communication they provided during this transaction! I highly recommend them to anyone who likes dependable service!

When I emailed about my log insert, Marj emailed me right back with detailed troubleshooting instructions. When I did not respond, Lyvia followed up. Lyvia also reached out to confirm delivery. That level of attention is unheard of today.

After a renovation of the space where our fireplace is located, we discovered the remote didn't work. Fresh batteries, no luck. I contacted the company, sent requested photos, and within a few days received a new remote. The company kept me apprised of every step and followed up to make sure I was satisfied. Top-notch service.

I appreciate the responsiveness of this company. They did not have to replace my unit but did well after the warranty. Thank you so much for your excellent customer service.

I purchased an open-box item from them. Item came in great condition; however, was missing the remote. Reached out to customer service via email and they responded and sent the remote out the same day. Good service.

Great products , excellent customer service, Lyvia our agent went well beyond expectations. Will definitely tell everyone about their products and amazing people

Great customer care! I ordered an ‘open box’ electric log heater and it came with the top open and one piece of tape across it and the remote was missing. I messaged customer service to let them know the condition it arrived in and ask that they send me a remote. My rep was Lyvia and she didn’t hesitate to send a remote right away. I appreciated her quick response and action.