TURBROReviews of turbro.com

Great customers service. I bought a humidifier that had minor defect, they replaced with a new unit within few days.

My review is for the support that I received, rather than the product. I purchased a Pond de-icer in November which had ceased working. It could not be repaired and stock was not available for replacement. However, Britany at Customer Service looked after the problem and I have been issued a full refund.

I purchased a pond heater from Turbro, which unfortunately had a defective GFCI plug. However, Turbro customer service was very easy to work with, providing timely emails and offering useful solutions such as a free replacement switch to cannibalize. Ultimately, Turbro processed a refund as I didn't feel comfortable doing any rewiring. Britany from customer service did a great job.

I had received the wrong remote in the box with my fireplace log heater. I wrote an email and heard back from them the next day. A replacement was sent and it arrived quickly. The customer service was amazing and I love my heater too! Thank you for being so prompt in acting on this situation.

Going into our third year with Turbro electric log set, and remote stopped working. Response from company and replacement remote was smooth and very quick. We love this log set, use it everyday and keeps use of HVAC system minimal.

The support specialist Lyvia was so helpful in resolving a few issues that I experienced. Even though these issues were no fault of the companies they took the utmost professional care in helping me resolve my problem.

Turbro Mini Split. Great price. Well built unit and was easy to install. Template for indoor unit installation was great! I had an installation question and customer service was fast and on point.

We were missing the remote for our fireplace unit and it was solved very quickly with Lyvia's help. There was great communication as we went through the process and appreciate the resolution taking place in a short time frame.