TURBROReviews of turbro.com

I ordered an open box set of firelogs. They came in and looked beautiful, heat is strong, and we love the sound of the crackling fire. The only problem was the remote was missing. I thought that it might be considered my loss taking a chance on an open box, but customer service was so easy to contact and helpful. I had a new remote sent within a week. That kind of help is so unusual. Very pleased.

Outstanding customer service and communication. Shout out to Maria and Lyvia. I needed a part for my portable air conditioner and Maria was very thorough helping me with the correct parts i needed. Lyvia then followed through on the order and follow-up emails. I received all items in less than a week. I will most definitely use this company again. Thank yoy . Ralph

Just the right product for my needs. Shipped timely and received before I expected. I even had an incorrect shipping address on the order that was about to ship to an empty address out of state. I texted and they took care of getting that corrected without missing a beat. Extremely pleased with their customer service

They have the best customer service I have ever experienced. This company stands behind their products.

The staff at TURBRO were amazing to work with…especially Lyvia. Our unit had stopped heating and we had it under a year. I reached out to customer service, provided the info requested for troubleshooting and to make our life easier, we were sent a new unit. AND, the delivery time was less than 2 days. I would recommend to anyone to go with any products offered by TURBRO.

I purchased two mini split units for my home and I am amazed with their performance. They are whisper quiet and really do the job nicely. I had a couple of small issues and the customer service folks (Britany and Marj) were absolutely a pleasure to deal with! They went above and beyond to make sure I was taken care of and had everything I needed to get my units running! I was so impressed with the customer service that I decided to purchase two more mini split units from Turbro, even though there were cheaper units available. I just can't be any more satisfied with the whole experience. Thank You Turbro, Britany and Marj!

I bought a pond heater from this company. I had issues after 3 months. I contacted them. They replied immediately and ultimately refunded all my money, While I had problems with the item, their customer service was the best. I'd do business with them again.

This product is amazing! I really enjoy its smart app functionality. I had a bad remote, so I reached out to customer support and the issue was resolved quickly. Support walked me through some basic troubleshooting steps and subsequently, sent me a replacement remote within a week. The new remote is working perfectly and the heater as well. I would highly recommend Turbro for all your heater needs!