TURBROReviews of turbro.com

I had a wonderful experience with Turbro’s customer service! From the very beginning, Sky was incredibly prompt, friendly, and helpful. They truly went above and beyond to make sure everything was taken care of, and I was so impressed by how smoothly the process went. I’m especially grateful that they’re sending me a new fireplace—it’s clear they really care about their customers. Thank you, Turbro, for your exceptional service and kindness!

I bought my fireplace/heater for my living area after I used one in an Airbnb. I thought it would be perfect in our house. I ordered it and it arrived by the time I arrived from our vacation. It was perfect, it’s attractive and fit in our faux fireplace. It warms our living room and looks perfect too. After a few months it stopped working. I was worried and contacted customer service. They provided me support and gave me some troubleshooting before submitting a claim. The advice they gave worked! No need for a claim. My little fireplace works again. Very happy with the product and the customer service.

The customer service with Turbro was excellent. I had an issue with my fireplace after installation. They were prompt in their response and quickly sent a new one out. This one is working great. Tons of color combinations for flames, logs, and crystals. Really makes the room cozy. Excellent purchase!

My humidifier was having some issues, so I reached out to support. I was given helpful feedback, and a few months later I had another issue. After reaching out about the next issue, I was given more assistance and ended up receiving a replacement. Britany was very kind and patient with me as I went through the steps of sending pictures/videos, asking questions, and then coming to the conclusion.

I previously had an issue with my initial product being delivered trashed and the unit was missing parts and paperwork. After reaching out to the manufacturer the company came through big time! To be completely honest my first point of contact was not 100% helpful, but after I got in touch with a main person with customer service she was 5 stars all the way. The company listened to my complaint and noted my issues. After sending in pictures to show what I received (not the manufacturer’s fault) the company started the replacement process. It took a little over a week, but I received a brand new (undamaged) unit. I am very pleased with Turbro customer service and the outcome I received. THANK YOU!!

I contacted TURBRO after realizing that my pond deicer was not working. Britany and the team responded immediately and after multiple emails back and forth with info and photos etc. determined that my deicer was faulty and they would issue me a refund. I was impressed by the speed, professionalism and care that Britany and the team afforded me. I did also notice that many of the communications were at times outside of regular work day hours and on the weekends. Thank you to TURBRO for having such an awesome and dedicated worker!

Very easy to request and receive a new remote.

Ordered the Pluto R19 fire pit and it had some issues with being able to assemble/disassemble the product. Contacted customer support via email and was responded to quickly. After a few emails, I sent a video and a pic of the issue and a new fire pit was sent out to me in a few days. Awesome. Thanks Britany!!!