Herb P.
Very poor service
I ordered a turbo with feed and return lines. The sales person said everything would go out the same day (I ordered them before 10AM on a Tuesday). Sales person said I should have everything by Thursday or Friday at the latest. By the following Tuesday, I still did not have the parts. I first tried calling, was put on hold. After waiting 10 minutes I tried connecting with the online chat. After a few minutes wait someone came on line. I found out one of the lines had to be ordered and they expected it by Thursday and would ship everything overnight - watch for an email with a tracking number. By Friday morning, still no tracking number so I went on line to chat. Had to wait more then 30 minutes before someone came on line. Then I find out the line they did not have is on backorder. They did ship the turbo and one line next day so I had them Monday AM. The poor customer service is not once did they call or email me that there was a problem getting parts.
