Ordered a $350.00 Turbo. No receipt, no email, no tracking and still no turbo. It was posted on my account so they received payment. Called customer service was on hold over 1 hour. Hung up. Pretty poor online experience and even poorer customer service. Will have to dispute charge with bank and order turbo from another company. Dont waste your time you will be disappointed.
JR
James R.
Ordered part and it was never sent
Ordered part and it was never sent. Called and asked they said they had not received payment. It had been paid and I confirmed with my credit card company. Do not order from this company.
DI
David I.
Buy else where if you need the part
Ordered the item back on 3-14 and haven't gotten any update. I have Emailed twice and get no response what so ever. Got a request to review them 3 days after the purchase? Item hasn't even been sent? Again 3 weeks out I emailed them and have had no response. Now we are at over a month and still crickets. Save your time and buy else where.
KB
Karina B.
Garbage part not made to fit right!
DO NOT BUY FROM THEM!!! I bought a waste gate actuator for my turbulence and when the part arrived, it didnt fit. It was the right part but it had been assembled all wonky and then welded so we couldn't fix it. Then I sent it back and never received a refund. Now im out $70 plus what i spent to ship it back.
DK
Dale K.
They make amistake and you get to pay for it
I went to Turbo charger pros. Played hell just creating an account. Their app sucks. Put in my vehicle information on what I had and The for a turbo charger for a 2017 CRV 1.5 L. Picture popped up and I ordered the part with extended warranty. Product arrived and there’s nothing like the picture I was looking at. Contacted customer service who told me that is for a SAAB, not a Honda CRV. I would feel different if they had told me I ordered it for the wrong Honda but a sob? Then told me it was $15 charge for a return label to send back and obviously incorrect Turbo charger that their website listed. Unbelievable. i’m not the kind of guy that doesn’t except responsibility for something I’ve done wrong, but I clearly did not order a Saab Turbo charger for my Honda CRV. Not to mention the fact that the site requests that you put all the information in about the vehicle you’re buying it for. I’ve never owned a Saab in my life. Yeah, that lesson cost me $15 but I know not to buy from these people again.
DE
David E.
SCUMBAGS DONT USE AVOID
SCUMBAGS DONT USE AVOID. Brought a turbo through eBay, followed their instructions on pre lube. Noticed oil leaking from new turbo after two weeks of driving.
Sent back for warranty and they "stripped it down and said it was due to lack of oil the new turbo failed... Warranty not covered...
Well of course it had lack of oil because it was leaking out of one of the sensors....
$1200 down the drain . THEY MIGHT LISTEN NOW. I'll take to social media instead.
CM
CDR_MN
Absolute Nightmare
Absolute Nightmare: On 07/08/2025 I ordered a Kit: Stigan Premium Left and Right Turbo Kit 842-0159 with Installation accessory Kit. The intial order went fine, shipped quickly, and I received on 07/10/25. The boxes looked good. I had to wait on the new oil feed lines and filters so that the warranty would be intact, so I didn't get to install until 07/15/25. Passenger side (Right) went well. The Stigan Turbo's appear to be great quality and fit perfectly. And that's where the positive part ends.
Upon opening the box for the Driver's side (Left), I found a second RIGHT side Turbo in the box labeled LEFT. Someone had returned it in the wrong box or something, and it was not corrected before they shipped it out again. On 07/16/25 I called customer service to initiate an exchange. I was told, "I'm sorry, but our system is currently undergoing maintenance and we are unable to look up any account information at this time, please try again in 24-48 hours."
This continued daily. Eventually, the ordering system came back online - so I reached out to customer service and was told that the ordering system is running again, but the back end is still down. I was assured that I can order the correct part (THIS IS A WORK TRUCK - I NEED IT BACK) and then once the system is back up they will refund the incorrect part upon return.
I ordered the LEFT SIDE PREMIUM TURBO 847-1494 to match the RIGHT SIDE PREMIUM TURBO 847-1495. I recieved no order confirmation, just an email from Meridian Rack and Pinion with a UPS Tracking Code showing an expected delivery of 07/25/25. I was so happy!
On 07/25/25, I watched as my tracking number was marked as delivered to an address in THE WRONG STATE. Customer service says "There's nothing we can do at this time". Now I am $1,700 into this and still unable to get my pickup running.
FINALLY - on 07/27/25 I received a UPS notification that I have a package expected for delivery on 07/28/25 - this is NOT from the shipper, this is because I am signed up via UPS to be notified of expected deliveries. The sender had apparently given me the WRONG Tracking information. I WAS SO EXCITED.
On 07/28/25, I received the package and eagerly opened it up to get started. IT'S THE WRONG PART AGAIN. THey send me a HIGH PERFORMANCE Turbo for the left side that DOES NOT MATCH The right side that is already done, and that I DID NOT ORDER.
Customer Service Response : "We're sorry, our system is currently undergoing maintenance"
They are USELESS and clearly cannot function. My question is WHY are you taking new orders if you can't even look up order information? This is ILLEGAL activity - total scam. DO NOT BUY from this place. TURBOCHARGERPROS.COM and BUYAUTOPARTS.COM are the same company - they are both impacted by this outage, and they utilize the exact same customer service that is outsourced and useless. STAY AWAY. I'm fighting these charges and buying elsewhere so I can get my pickup back, I'll return all items when they finally allow returns.
