Tuned In TokyoReviews of tunedintokyo.com

Ordered a mystery box. Site stated it would ship in a premium bag. Showed up in a regular mailed that was ripped. Open the package and found 3 shirts stained, had grass and debris inside the bag and 2 items were missing. Took pics before opening the bag and sent them to their customer service. Back and forth a few times and they sent me a $10 refund. Stay away! Their customer service is junk!!!!!

Not really sure what’s going on behind the scenes here. So made an order 2 months ago, took that long for them to actually ship it, currently it’s in transit to me (which to be fair the have no control over) but I couldn’t understand 2 months to ship After sending 5 emails and getting nothing back, I tried to call. No answer so I moved to socials. Got a response right away saying someone will email me, weirdly I get an email 3 minutes later... Email explained that the items had to be made before they could be shipped which was causing the delay. Bit confused as I couldn’t understand how it takes 2 months to make a t shirt, I tried to press further but got nothing back. Customer services seems to be out sourced to a cheap company and products are either made in house slowly or made to order and drop shipped. Either way not really a great customer experience

It’s the customer service for me. Which was actually awful. My package has been missing for 3 months. I have asked for a refund in every email I’ve sent them and they never even acknowledged the fact that I’ve asked for one.

I placed a order for a hoodie, it was their dragon blossom design. Order took some time getting to me but I understood because they said because of the virus things are slow. Unfortunately when I finally get the order it’s the wrong size. I ordered my son a large and they sent a small. I contacted them and they wanted to investigate, I sent them all the info and photos. They apologized and said they would send me return postage and once they got it, they would send the right size. I mailed the hoodie back and they just refunded my money. My sons upset cause he wanted that hoodie. I’m not going to even bother ordering another one, I will just look elsewhere.

These guys are honestly ridiculous. Orders take forever to be shipped. They screwed up my order and when I wrote them an email, they replied normally until they told me I could get a refund for one of the items. Once I agreed to getting a refund from them (they literally were the ones that suggested the refund in the first place) they stopped replying to me. I sent 2 more emails and even messaged them on their socials and they STILL haven’t solved my problem after two weeks.

Complete and utter shambles of a company. Cant believe I got sucked into dealing with these lot. Sent me the wrong item. Would not arrange for it to be collected from my door and exchanged for my correct item and for me to do this myself the postage would be £30 from parcel force. I even offered to buy more items from them and for them to just include my correct order along with it so they wouldn't have to spend on international delivery and even that was turned down. Horrible customer service and just a general s**t experience all around. In addition to this it took a long time for the delivery to arrive however I'm just putting that down to the coronavirus. All in all I would give them a 0* rating if I could. I never write these reviews but if you're reading this... trust me and stay away ! A snail with a turbo as a shell on a t shirt is not worth all the headache lol. P.s.... the saga is not yet over and I still have the wrong t shirt -__- Update - they kept offering a "partial refund" and whenever I asked them to actually tell me how much this "partial refund" will be, they would dodge the question. Then finally I replied only with a simple, tell me how much the refund would be and they responded with "15% discount offered on the wrongly sent item" I did the maths... thats £1.69!!!! I was offered a refund of £1.69 oh my days I cant even cope. Long story short told them to keep their £1.69. Please for anyone reading, do no waste your time or money on this. I feel like I've aged mentally significantly for the sake of this t shirt that I dont really even think I wanted that bad ! On the plus side... at least I got an email back from them which seems a lot better compared to some of these other reviews below which I wish i read beforehand lol.

Waited for too too long... No tracking location... Error on tracking location... No confirm date of arrival... End up NOTHING... Im not going to recommend... Im not gonna buy again... ASKING FOR FULL REFUND BUT NO ANSWER ON MY EMAIL... DONT SHOP HERE... ITS A WASTE OF TIME AND MONEY... THEY WILL KEEP YOU WAIT FOR NOTHING...

Fake tracking numbers, partial refunds, 'loosing my address?!!' this business is a total scam, don't waste your time and money