Tuned In TokyoReviews of tunedintokyo.com

Bought the mystery pack but never got it, been almost 2 months and still nothing. No updates, no delivery, no nothing.

Amazingly bad service. I ordered the mystery box in XL. The box arrives after 1.5 months and the sizes of the t-shirts are where S. Instead offering a refund or a collection. They offered me 20% discount on my next order.... And after many backs and forth, they offered only a 20% refund on the wrong size shirts. I cannot believe how silly this is, they refused a collection or a full refund. Also, they took 2 weeks to reply to any communications. That is unacceptable.

The company asked me for a review ... I ordered a mini wheel on 7/23 as a birthday gift for my fiance. The product was listed on the website otherwise why would you not disclose that it was "out of stock"? 2 weeks later I've heard nothing, not even a confirmation that the order was in process. I pulled my order number and found it's not been fulfilled so I reach out to get an update. It was pretty generic stating that they had a lot of orders and they were backed up and they were trying to get them processed as soon as possible. Several days go by and still no update. I sent another message and I get another vague reply. And another message from myself, This time they imply that they're working on production... Okay well if the item I ordered was not produced already, If it was not fabricated if it has not been manufactured, the company needs to be more transparent and let the people know. I canceled my order, I was very disappointed. Clearly the gift for my fiance would not be here before his birthday. Most places you order from give you about a 10-day window and keep you informed on the process. Do better Tuned-in Tokyo.

I didn't buy anything but I can see a lot of stolen art from artists I follow on social media and none of them are credited and I'm sure none of them got paid. Don't waste your money on art thieves that just slap their logo over existing (and not theirs) designs.

You asked for a review, so here you go. I ordered about 3 weeks ago and a shipping label hasn't even been generated.

Been waiting over a month now on my mystery box. Keep getting told “early next week” “shipment delay really set us back” started off as “3-4 week delay” that came and went weeks ago. What’s crazy is they keep coming out with “new” mystery box’s but can’t even fulfill orders xD would not recommend.

Item not shipped. No communication from customer service

This company intentionally misleads customers. My son wanted there "Holiday Bundle", which I ordered over 20 days ago. Christmas has now come and gone, with NO update on my order. Meanwhile they still have the product on the saying with the claim of shipping it in 3-4 days.