Tunatutu incReviews of tunatutu.com

Received the comforter and the stitching is all coming out creating a web of thread. Customer service said they were going to ship a new one or give 50% credit. Nothing. I have called and no answer. I have left voicemails and sent emails with photos and no response. Buyer beware.

THIS IS A SCAM. We all got scammed. I backed this project 5 months ago and after hearing nothing for ages I finally got my duvet, pillowcases, and towel after over 20 emails back and forth with their customer service team. The products are of terrible quality and the company has been deceitful in its marketing. THESE ARE NOT COOLING. The duvet is a cheap satin that has incredibly thin stuffing. The pillowcases are sateen feeling with terrible stitching, loose threads everywhere, and stitching that is coming undone. The supersoft towel is just a poor-quality microfiber towel. Now I can't get the company to let me return the items that took 5 months to get to me because they don't honor Kickstarter returns. This is absolutely ridiculous and I know I am not the only backer that has been scammed by this company. If they don't honor our returns we may have a class action lawsuit on our hand's backers.

Backed Tunatutu back in April like many others. Never received the comforter, but did receive a lot of sales spam in my inbox. I don't want to buy anything - just send me what I already ordered. After my patience ran out I started contacting support as I read that may help move things along. In the end it turned out UPS had actually delivered the package in August, without sending me any emails, tracking numbers or a note saying they couldn't deliver and it's now at this place. Will never order from Tunatutu (or back a Kickstarter project) again as it appears crowdfund backers are last in line and new revenue/buyers take priority. As to the cooling qualities of the comforter - who knows, summer is over now.

Absolutely NOT a "cooling" comforter for summer. Traps the heat, stiflingly hot. Very pretty, quite soft, but not at all what it claims to be. Used it for a few nights & then went back to a summer-weight cotton blanket. I will use this in the winter as a light weight comforter.

July 9th was the last time they posted an update on kickstarter. No comments or updates from them since then, no responses on private message or emailing their site where they apparently still sell these products. They took our money and ran. No emails, no tracking numbers, no updates in over a month. This was over 200 bucks for a queen sized cooling comforter and matching pillowcases.

I am backer number 2,814 and have messaged them multiple times. They took my money and have not delivered the product.

Back in April, Damon Shen launched his TunaTutu campaign on Kickstarter. Promises of the Instant Ice comforter sounded too good to be true—no more being tossing and turning from the heat—the coolness of the fabric would whisk you away to Dreamland. Yeah, right. They got us good, folks. They found over 3,400 suckers/backers (I’m #3299) and swindled us out of more than $500,000. They got our half million dollars—We got just empty promises. The company doesn’t respond to all of the comments and email communications I’ve sent. Crickets. They pretty much built a website and online store and are supposedly fulfilling orders there but the original Kickstarter backers are largely going ignored. I’m never supporting anything on Kickstarter as they are complicit and offer no help in getting my money back. I can’t believe how these trash companies continue to do business.

Oh, man! I can’t believe I fell for what they were selling. I was doubtful but still went ahead and pledged for their Kickstarter and now there is only radio silence from them. If anyone knows how we can proceed in order to have them refund us, it would be great to get organised and file a joint action. Kickstarter washes their hand of everything from the very begining