Tulip WorldReviews of tulipworld.com

You did not ship my order TU-1515983 and you told me it shipped. I never received it and you did not reply to my email about it. I never experinced any of this behvior from another company. I give you an F for this and I am a professor who gives grades.

I ordered 120 gladiolus in the fall to be planted in the spring. Not one of them were viable. They claim “100% satisfaction …. within the first growing season as defined below*”.or you get a refund BUT they cover themselves with double talk - “ We recommend all items be planted immediately after arrival. We are not able to guarantee the viability of the items if they are not planted upon arrival and stored.”…” We do not offer refunds for items with failure to grow.”….” Any product that has been in the possession of the customer for more than 15 days will not be eligible for return due to the perishable nature of our product.” (The package says to be planted March-May) They want me to accept a “gift certificate” instead of a refund - I filed my complaint with the BBB in April. I would give negative stars if I could!

I would give them - stars if I could! I spent $60+ dollars for junk! They lied about shipping and there customer service was VERY rude! Well I finally got the bulbs and I was needless to say very disappointed! one bulb was very-very dead the rest I planted as directed and nothing is growing? So sad I suggest you stir clear of this company!

I placed an order with Tulip World (parent company is Holland Bulb Farms) in July 2023 for 8 separate items for a total of $76. Only 2 of the corms/bulbs are still viable (alive). I contacted Tulip World today (3/6/24). The rep told me the products were only guaranteed until October 2023. Any gardener knows that perennial bulbs/corms don't always show that quickly. This company does not stand behind their product clearly.

I have spent over $4K on products at Tulip World in the past 2 years. I have never asked for a refund or replacement of any item. Recently I received dead bulbs. Only $50 worth but that's not the point. After being told to send photos, which I did do, I got a refund for 1 of the dead sets of bulbs for $25. So, I had to email about the other set. I was told to send photos, which I had already done. Then I was told to send photos of ALL of the dead bulbs rather than the 3 with packaging I had sent (which were sufficient to get a refund on the dead Raniculus). Well it's been weeks and I threw away the dead Anemone Bulbs since I'd already emailed 3 time and sent photos twice. After spending as much as I have, do they think I am trying to cheat them out of $25 lousy dollars? Very insulting. And try to get a "live" person on the phone! No such luck. I'll be buying my bulbs from another vendor in the future. So Buyer Beware! They make it very difficult to use the warranty!

I entered the code for free shipping on my order over $45. When I was billed $7.95 for shipping I called customer service. The rep asked me why I was calling 3 times (I answered 3 times, I wanted credit for my free shipping). The 4th time he asked I said I wanted to speak to a supervisor. He kept apologizing but would not transfer me to a supervisor. I hung up after telling him I would dispute the charges on my CC. He called me back to say he just credited me on the shipping. Very very poor customer service.

I ordered bulbs for Fall planting back in July. They were supposed to ship the Las week of September. I called to inquire about shipping information and was told they will ship the first 2 weeks of October. I didn't receive anything. Called again November 1st and they still have not shipped. I was told there is an issue with the USPS tracking number. When I asked if they could ahip with a different carrier I was told no because the shipping label has already been printed. So there's a problem with it and you can't ship my stuff but refuse to ship another method. $80 spent on bulbs I can't get.

Poor communication and customer service. Does not accommodate for shipping times for cold weather climates. Would not recommend.