I ordered many irises from Tulip World in 2023 and none started ! The size of their rhizomes were 1/5 of the size of the rhizomes sold by Schreiner iris garden. Don't waste your money buying from TW irises.
Response from Tulip WorldAug 30, 2024
Hi Elena,
Thank you for your recent order and for leaving a review of our company. We are sorry to hear that the irises did not grow. It appears they were planted in pots, which our guarantee doesn't cover as they are not intended to be in pots over winter. We are sorry for your disappointment is the size, however, we can say that they are comparable to Schreiner's.
KE
Kevin
Unprofessional and unethical business...…
Ordered Siberian colonial mustard iris bulbs back in June...they shipped out and we got them in no time. They looked great and were packaged very well, followed the planting instructions and after 6 weeks nothing...we contacted customer service and were told to give it till Aug 11th and if still nothing to call back for a replacement. Called them back on August 15th...to be told they don't send replacements just a store credit and a free shipping certificate, both good for 2 years. What a joke and pathetic company....I'm on a few gardening groups online and plan to post this all on their sites, to let other gardeners know not to purchase from them in the future
Response from Tulip WorldAug 19, 2024
Hi Kevin,
Thank you for your recent order with our company and for leaving a review regarding how the iris grew. We are sorry to hear that the iris didn't grow and that was conflicting information regarding how we would help if they didn't grow. Per our guarantee when items fail to grow a merchandise credit is offered, therefore our customer service team was following the policy that is listed on our website. We are sorry if that is not the outcome you wanted.
MJ
Marina J.
Your website is terrible
Your website is terrible! Impossible to search, impossible to apply credits - finally called and it took almost 30 minutes to place an order!!
Response from Tulip WorldAug 7, 2024
Hi Marina,
Thank you for taking the time to leave a review of our company. We are so sorry you were having difficulties placing an order on our website. We will pass your comments on to our technical department to see how we can make this a better experience for you next time.
WM
Will M.
Tulip World does not send what they advertise.
This company advertised No. 1 hosta bare roots and they also show a picture of No. 1 hosta bare roots. But they send something much, much smaller. What I received was about 1/10th the size of what was shown and what is the nursery industry standard for No. 1 hostas.
Response from Tulip WorldJul 16, 2024
Hi Will-
Thank you for your recent order and for leaving a review of our company. We are sorry to hear your disappointment in the size of the hosta roots you recently received. Our customer service team can help you with these concerns and we will reach out to get more information.
AT
Amber Taylor B.
Angry, Waste of time
I am a first-time customer and I was genuinely excited to try your Dahlia flowers. I placed an order on April 27, 2024, and awaited my items. However, I became concerned once they arrived because my Dahlia Tubers were swarming with bugs. I released as many bugs as possible outside before planting my flowers indoors. As the flowers grew and reached twelve inches in height, I noticed the bugs still infested my plants. I tried various methods to get rid of the bugs, such as drying out the plants, using insecticidal soap, neem oil, etc., but the bugs continued to destroy my plants and even spread to other plants I had in my home for years. Eventually, I discovered that the bugs had begun eating the roots of my plants. We used a chemical to eliminate the bugs and larvae, but unfortunately, it was too late. Everything I had grown in my home has been destroyed, except for one or two plants. You claim that your plants will grow, but you didn't mention for how long or how well. Also, there is no guarantee that the plants won't come with an infestation of bugs. I am beyond disappointed and upset about this. This incident occurred in under two months, and as much as I would like a refund, it will not compensate for my loss of time and the hard work I put into my plants that I lost thanks to your company. I will never do business with you again; that is a promise.
Amber Barker
Response from Tulip WorldJul 23, 2024
Hi Amber,
Thank you for your recent order with our company. We are sorry to hear your concerns with the dahlias in your recent order. Our customer service team is working with you on this to get images of the items and help resolve your concerns over the recent order.
AD
Anthony D.
Purchased a 8 pack of Astilbe
Purchased a 8 pack of Astilbe
Response from Tulip WorldJul 1, 2024
Hi Anthony,
Thank you for your review of our company and your recent order. We would like to know more about your recent purchase, as this review doesn't give us the details we need to help you further. We will send a request for information here and hope we can get some more information from you.
DM
Dave M.
Sent nasty little bulbs
Sent nasty little bulbs, many that were just husks
Response from Tulip WorldJul 1, 2024
Hi Dave,
Thank you for your recent order and for taking the time to leave a review of our company. We are sorry to hear about the quality concerns with the bulbs you ordered. Our Grow Guarantee does cover quality concerns, therefore we suggest contacting our customer service team by sending an email to [email protected] and they can help you with your recent order.
RG
Rene Garcia H.
BUYER BEWARE
I have ordered 3 separate times each time their was something missing or the counts were wrong. This last time all my Iris were missing just dust. My calla lilies were all rotten. Customer service is a joke.i will not purchase from them BEWARE.THEY CAN KEEP THE MONEY APPARENTLY THEY NEED IT MORE THAN ME. KEEP THIS UP YOU WONT HAVE ANY CUSTOMERS LEFT.
Keep your money I have posted everything to my 245,830 followers as well as other platforms. GOOD LUCK WITH YOUR BUSINESS AND FAKE PROMISES.
Response from Tulip WorldJul 1, 2024
Hi Rene,
Thank you for your recent order and for leaving a review of our company. We are sorry to hear your concerns about your recent orders' items. From the notes in your account, our customer service team has been working with you regarding these orders and your concerns. We have followed our grow guarantee policy to continue helping you with your orders and concerns.