Not true to their product , ordered one product and received something else, after contacting them and e-mailing pictures they did nothing about it. They told me that it will take 2-3 years for dahlias to reach their size and height , unreal !
Response from Tulip WorldJul 1, 2024
Hi Mike,
Thank you for your recent order and for leaving us a review. We are sorry to hear that the product you received seems different. Our grow guarantee does cover this sort of concern. Therefore, we will reach out here to get more information from you.
RA
Robert A.
Frilly Purple Tulip Blend
Purchased several orders of the "Frilly Purple Tulip Blend" and what came up were just the dark purple tulips
MM
Mary M.
Probably the worst company to deal…
Probably the worst company to deal with. I have ordered a few times from them. The dahlias I ordered for last season were almost all wrong. The hyacinths I recently ordered came moldy. And the muscari has not grown at all.
Most other things I have ordered from them do not grow. I am an avid gardener to give some background. Despite sending photos of my latest order, they offered a merchandise credit. It’s money wasted. I can’t keep ordering from a company whose products are awful.
Response from Tulip WorldMar 14, 2023
Hi Mary,
Thank you for your recent orders and review with our company. We apologize that many of your recent orders have not produced the results you would have liked them to. Our grow guarantee often does resolve matters with a merchandise credit. However, we would like to learn more about the details of your recent order to see if there is additional help we can offer.
PB
Paula B.
Zero ethics
Healthy bulbs, tons of flowers, but some grossly inaccurate photos and descriptions. That wouldnt be an issue- BUT when customers attempt to help other customers with reviews, they dont publish anything but 5 star reviews.
I only realized after my 3 and 4 star reviews were nixed, never showed up on the website, that problems with products must be known.. because those products' 5 star reviews only spoke about bulb size and shipping speed- not a single one talked about outcome/bloom. Only when I realized my reviews werent going to be published did I look further into those product reviews and notice a low review count and none mentioned blooms.
This is deliberately hiding necessary outcome information that will help their clients use their bulbs best, use their energy best.. I wrote 7x 4 star reviews that glowed about the outcome but.. beautiful flowers that were light purple not maroon, beautiful flowers, but they maxed at 8" tall and should be border plants, beautiful flowers, but they are obviously yellow, not white.
Every 5 star review was published and NO 3-4 star was.. I contacted the company and went back through my purchases.. every review on the website is 5 star. 100% Any gardener knows not everything turns out perfectly
Although most of their product is acceptable, I refuse to do business with an ethically bankrupt company.
TP
Tide P.
Limited time to get reimbursed for no grow plants
Some of the flower bulbs I received in March 2021 never grew, found out later that there is a time limit to reporting this problem (must be done by 10/1 as told by customer support, on the website it only says *growing season*). When I purchased, I only saw 100% grow and satisfaction guarantee! and didn't read the fine print, so buyer beware: you must contact them before October for spring planting if they fail to grow!! Not being aware of that time window, when I contacted customer support I was told they couldn't do anything about my no grow plants due to this being beyond the 10/1 date, so no credit reimbursement.
Response from Tulip WorldApr 5, 2022
Hi,
Thank you for your order and review of our company. We are sorry to hear that some of the items didn't grow last year. A copy of the grow guarantee with fine details is included in every order, as well as available on our website. The grow guarantee for spring plantings expires October of that season, as the items planted in spring will grow that same year they are planted. Also, many of the items we sell for spring planting are not cold hardy in the majority of climates, therefore the guarantee expires before the cold temperatures would harm the bulbs if left outside all winter. We hope you understand the reasoning and are aware that the details of the guarantee are provided in multiple ways upon receiving the order. Best of luck in your future garden planning.
KK
Kalina K.
Mixed bag experience
Mixed bag experience. I have ordered quite a bit from Tulip World: Anemone, Bleeding Hearts, Sea Holly, Daffodils, Amaryllis, and Hyacinths. In my first order, the Anemone were the wrong color. They sent replacements which just arrived (a year later) for planting. Hopefully they are the right color this time.
The bleeding hearts arrived broken and never came up. Sea Holly looks great. The next year I ordered the Daffodils, Amaryllis and Hyacinths. Amaryllis arrived very dormant and didn't bloom until nearly 2 months after Christmas. Hyacinths look great, no complaints about those. But they once again shipped the wrong product on the daffodils. I now have ONE HUNDRED of the wrong daffodil. and I can't dig them up without damaging other bulbs. They only offer replacements (to be sent this fall, and who knows if they will be right) or store credit. Why would I want to order more? Now knowing what the heck they'll actually send? Even though I did receive some good products from them, I'm done ordering from Tulip World.
Response from Tulip WorldApr 16, 2021
Hi Kalina,
Thank you for your review. We are sorry to hear that some of the bulbs were incorrect in your recent orders. We never intend to send the wrong bulbs, however, sometimes packaging errors occur from our suppliers. We will follow up via email to see how we can help you with your order.