Tulip WorldReviews of tulipworld.com

Response from Tulip WorldFeb 8, 2021

Hi Doug, Thank you for your review of our company and the bulbs you ordered for forcing. We are sorry to hear that the bulbs you ordered did not grow. Forcing bulbs is always a bit more difficult than when they are planted in the ground. We certainly want to help you to understand what may have caused the bulbs to not grow, which is why our customer service department asks questions and for photos to help you better in the future. A customer care specialist will reach out to you see how we can provide additional help and information with your order.

Response from Tulip WorldFeb 8, 2021

Hi Barb, Thank you for your review of our company and the products you received. We are sorry to hear that the bulbs you bought for forcing did not grow. Forcing bulbs can certainly be a bit more difficult, however, more of the bulbs you ordered should have grown. Our customer care specialist will reach out to you for more details and see what we can do to right this situation with you.

Response from Tulip WorldFeb 3, 2021

Hi Susan, Thank you for your review of our company. We are sorry to hear that you did not have success with the pre-chilled bulbs you ordered from us. Pre-chilled bulbs certainly can be some of the more difficult ways to grow flower bulbs, as they are being grown outside of their preferred natural environment. For pre-chilled bulb sales our policy is to issue a merchandise credit if they don't grow. We do sell bare root perennials as well as flower bulbs for planting outside in spring and fall. We hope you will re-consider and try our products again.

Response from Tulip WorldFeb 1, 2021

Hi Nick, Thank you for leaving your review of ouc company. We would like to help you with your concerns in your recent orders. We will reach out to you directly to get more details on what specific items were received in poor condition.

Response from Tulip WorldJan 18, 2021

Hi Linda, Thank you for your review and experience with the hyacinth bulbs in your order. We are sorry to hear that one of the bulbs arrived moldy and may have caused an allergic reaction. The skin of hyacinth bulbs contains calcium oxalate which can cause mild itching in some people who handle them. While it is possible that the mold caused the allergic reaction it is most likely small particles from the skins of the hyacinth bulbs that caused this burning sensation. We are sorry to hear the mild discomfort you experienced when handling the hyacinth bulbs. Please let us know if there is anything else we can help you with.

Response from Tulip WorldDec 16, 2020

Sharon, Thank you for your review and feedback regarding your recent order. We apologize for sending the wrong color of amaryllis. We will send you an email to see how we can remedy this error.

Response from Tulip WorldDec 14, 2020

Hi Eva, Thank you for your review and your order. Our pre-chilled bulbs do not begin shipping until the beginning of December since they are still in the chilling phase when our pre-sale begins. We state on all of the pre-chilled items that shipping does not begin until mid-December. We apologize if that information was not noticed when you placed your order. We will try to find your information and reach out to you directly regarding this order.

Response from Tulip WorldNov 9, 2020

Hi Andrea, Thank you for your review regarding our services. We are sorry to hear there was some confusion with the order you placed. When looking up your account we found the order that was placed on October 16th. It appears the initial payment was not accepted for some reason. However, 30 minutes later we were able to process the order. On November 3rd the order was sent out. According to USPS the order was delivered on November 5th. We are sorry we were not available to answer the phone when you called to give you an update. We typically try to reply to all emails and return calls as quickly as possible. During peak season in October and November, it may take us a bit longer, however we certainly do our best to make sure our customers are taken care of and informed on their order. We hope you will reconsider and give us another chance in the future!