Tulip WorldTulip World: Where buying flower bulbs year-round is fast, simple, and affordable. 100% Grow Guarantee!
Tulip World (tulipworld.com) has 144 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Showing 113 reviews with 1 star · Clear filters
Lesia Z.
Terrible company: I only received half of my dahlia order; they are dry, damaged, tiny bulbs, not sure any of them will grow. Sent email few times asking about missing plants - no response... Disgraceful!
Response from Tulip WorldMay 5, 2021
Hi Lesia- Thank you for your review of our company. We are sorry that we weren't able to attend to your emails promptly. We will send you an email to get the conversation started about the concerns with your order.
Mary L.
Just received 4 plants-Clematis. Super tiny plants were all dead, withered and scorched. I send 2 emails and have not received responses. Very bad experiences.
Response from Tulip WorldApr 26, 2021
Hi Mary-- Thank you for your review. We are sorry to hear your dissatisfaction regarding the clematis in your recent order. We will try to find your order # so we can reach out to discuss the clematis in your order.
Sushi
I've been waiting for my order and its more than a month. Im in zone 8a and its suppose to be delivered by now. I have sent multiple emails. I didn't get any response. My order number is 500465. If you cannot deliver it within a week from now, please let me know.
Response from Tulip WorldApr 26, 2021
HI Sushi, Thank yuo for your review. We are sorry to hear you have not been able to contact us regarding your order. We looked up the order information and have put a rush on the shipment, as it looks like it was supposed to ship in Mid-March. We will follow up with you via email.
Judith R.
The worse ever! I finally received my order of which I had to constantly call. Placed in Feb 2021 4 items $48. Tubers completely dry, two little 1inch twigs for clematis and for the caladiums type bulbs dry... I'm appalled. I took photos. I planted them just for fun to see if they will grow. I wouldn't recommend procuring from the place dont waste your hard earn $$.
Response from Tulip WorldApr 22, 2021
HI Judith- Thank you for your review. We are sorry to hear your concerns over the clematis and caladium in your order. We certainly suggest planting these items,and if they do not grow please contact us before October of 2021 and we will be happy to resolve your concerns regarding the items at that time.
Ella B.
Terrible customer service! I wish I read reviews first I order actaea narcissus label on the packaging also was actaea narcissus but in the spring when they bloom it was regular yellow daffodils so I called customer service I was told this happens sometimes I was asked to provide order number and pictures of daffodils and someone will get back to me . Few days later I called again and this time I was told I have to wait until Fall. Very disappointed Don’t waste your time and money with this company!
Response from Tulip WorldApr 21, 2021
Hi Ella- Thank you for your review of our company and products. We are sorry to hear that the daffodils did not bloom as expected. Unfortuantely sometimes errors in packaging happen at our supplier, and since the bulbs are dormant we have no way of knowing that they are incorrect. Since the daffodils are available in fall that is the next time we could ship a replacement to you, which is why that was the timeframe offered. If you would like to contact us at [email protected] we would be happy to discuss additional options with you.
NU
Update: After my review I immediately received a response from Tulip world asking that I email them with my order information and issue so they could resolve it. Great. I did. I emailed them. They never got back to me. If I could drop my one star review to zero I would. HORRIBLE customer service! Like others I wish I had read the reviews first! Ordered Ranuncula bulbs. Was sent yellow daffodils instead. Wrote them several times asking for a refund or partial refund. Absolutely NO response. Not even an acknowledgment. Horrible service. Would NOT recommend!!!
Response from Tulip WorldApr 20, 2021
Hi Nu, Thank you for your review of our company. We are sorry to hear your concerns over the bulbs you received. Daffodil bulbs and ranunculus bulbs look quite different. Also, we label all the packages so that when they arrive you know what you have. Perhaps the labels weren't checked prior to planting? If you can email [email protected] with your order# we can look into this further for you. Please note we found the email correspondence from NU in our spam folder, which is why we didn't reply sooner. We are now in correspondence with NU to provide help and a solution with what happened with her order.
SUSAN P.
I wish I had read these first. Same story- rotten bulbs that did not grow at all, and insulting, ineffective customer service. Avoid!
Response from Tulip WorldApr 19, 2021
Hi Susan, Thank you for your review of our company. We are sorry to hear your disappointment in our company. We would love the opportunity to know more details of your order and how we can help. Please email us your order# and details to [email protected]
Juan B.
Don't Buy!!! Ordered 6 items only 1 survived!!! Talked to Customer Service with Mickey. 100% guarantee is a joke... They refuse to help me since I order it last year. Makes no sense if they died!!!