Pauli
Most Corrupt, Evil People in the Plant Business!!
These are the most corrupt people in the plant business! They are following the Michigan Bulb model to send out completely non-viable product, not refund shipping for what should have never been an order, and then giving you a gift card so that you can pay them shipping again for what NEVER should have been shipped out in the first place! This is blatant fraud and I've reported them to the FTC! I asked for a manager or owner to contact me to explain why they are sending obviously bad products and for the bad situation they continue to put me in and no one bothers to respond. Even the replacements are worse than the originals, and they try to absolve themselves from this CORRUPT behavior by saying that their product is prepackaged in fall and they never look at it again when it's shipped in Spring! Maybe I should sell Blueberries this way? I can package them all up, store them in the heat and then never look and claim ignorance? IT DOESN'T WORK THIS WAY! These people are blatantly scamming the public and then hide from them behind the person that answers their phone, and they won't allow her to transfer the call and they won't respond! They are Absolutely NO FRIEND of the Community! This is obviously intentional. No one operates a plant business without knowing their product and what they are doing. No one sends anything to a customer and charges them money to ship something that has no chance of growing! STAY AWAY FROM THESE CHARLATANS! They are corrupt and complacent in the crimes they perpetrate on the public! Terrible People!! RESPONSE TO COMPANY: It is frustrating to reply to such disinformation as in your reply when all you would have to do is look at what was refunded and see what was done on the invoice? You lie about communicating for months, as you haven't replied in over a month about any of the recent problems, and I have had to guess what you are doing because you refuse to tell me after you do it? I'm asking for a refund on plants you were unable to provide. Most all the plants you send are in such poor condition that all anyone can ever say is "I think they might grow" instead of being certain? You make customers play doctor to babysit what would be considered as "Hospital plants and Throw-aways" in any other nursery. After constant daily care for weeks or months, only to have them fail, we contact you to experience more complete failure and blow offs, like unrelated, unimportant misinformation about comments that I made about a dormant plant before it had chance to grow? You do know the difference between dormancy and active growth? The Peony is failing to respond and root, similarly to the "Joker" Peony I first ordered from you, I sent u pictures of 30 new, nice Peonies I was growing and showed yours was still a firm stick with no eyes and was not rooting. Trying to comment on the condition of an ITOH Peony that is now in active growth state when you haven't even seen it is still subject to your guarantee, despite your unhelpful comments. This is why I asked to speak to an owner/manager to avoid battling through ignorance. No one in your company will go to look at what was actually refunded on 6/10 so you continue misquoting this as already having provided me a solution and then walk away from me. Refund was ONLY for (1) Clematis Konigskind that could not be included in the 1st replacement order. The Callas you initially sent were of the wrong variety. The replacements were so badly molded and dried, not 1 was viable and should not been sent! You refunded these in that 6/10 refund. But, there are 2 other Clematis for which you did send replacements, they were in much worse condition than the originals, I sent pictures, and you only gave me what appears to be a gift card for the actual amount, not including Tax and Shipping. Although the entire order is potentially a bust, still pending the result of a Peony that isn't rooting and won't grow, you also collected tax for these items and did not include tax in the refund, which is a Federal Law punishable by $250,000 and up to 5 yrs in prison. There isn't much you do that is reputable now? Not refunding shipping and making me pay it again to place another order to get what I should have gotten originally is also a moral failure! Why don't you start by looking at the invoice to this order and explain why the Clematis Konigskind and the Callas are shown as FREE on the Invoice now, but the other 2 Clematis are still figured into the total? Then, you can tell me what the Gift card is for on my account and why it matches exactly the cost of these 2 Clematis in question without any tax or shipping included? This is what I want refunded. You appear to always look for a way out, not to help. Please take responsibility and deal with my problems professionally by first investigating before you post nonsense here and mislead everyone, again!
Response from Tulip WorldJun 21, 2022
Paul, Thank you for your detailed review of our company and our polices. We are sorry to hear your disappointment in the clematis and calla lilies in your recent order. Our customer services representatives have taken the time emailing and chatting with you over these last several months, attempting to satisfy your complaints. After sending replacements and issuing credits, we have not been able to come up with a satisfactory resolution to your concerns with your order. Looking through the emails, we do see that you praised us for the condition of the All that Jazz Itoh hybrid peony when it was first received. Therefore, we aren't sure what changed in the last couple of months with his item since it has been planted. There may be some confusion on when our products arrive and also how our replacement shipping is handled by one of the customer service representatives you spoke with. All of our spring planted items arrive in March and April, they do not arrive in fall, as is mentioned in this review. They are stored in our warehouse and coolers, and with any replacement order someone does inspect them prior to shipping. However, with the specific items in your order it is possible that during shipping the clematis dried out after leaving our facility since they are being shipped to a warm climate. We apologize that these also did not grow for you. It does appear in one of your emails you thought they would have a chance at growing when they were received, again, we aren't sure what happened once they were planted. It is never our intention to send out plants in poor condition, however, we do make errors and shipping conditions can have an impact. For these reasons we do send replacements and issue credits, like we did with your order.