TSYSReviews of tsys.com

This company is an absolutely horrible. very years need to pay $300-$500 upgrade fee.

We were with TSYS for over fifteen years. No chargebacks. Rates crept up over the time period as they merged first with Heartland and then Global Payments. Got to the point where their rates and surprise hidden fees were just laughably silly (multiples of the contracted rates). It's just such a hassle to change processors that I'm sure customers let them get away with it, but what an awful way to do business. We finally invested the time to leave their orbit and am so glad we did. Our new processor is technologically better and offers the same/better rates than what we were originally contracted with TSYS so many years ago.

I have been trying to get them to cancel my service since December 2024 as I no longer needed them. Despite being given a case # nothing has happened and they have continued to charge me monthly fees. Never mind that this company goes by at least three names and/or changes their name at least annually. If you are considering them as your POS, run! Run for the hills!!

This company is an absolutely horrible. Our fee % slowly creeped up over the years until the last few months they've gouged 9.6% of all of our revenue coming in from CCs. We've been with them since 6 years and it started out reasonable enough. They do it very sneakily and steadily until they are gouging from you. I concur with all of these other negative reviews. They should be put out of business.

If I could give a zero, I would. STAY AWAY FROM THEM!!!! They promise one thing and then give you something totally else. I told them I was closing my business and they are charging me a $500 fee to do so. Their fees keep going up and up. They promised to lower my fees instead they went up. Now they are saying because they told me 2 years ago that they would and I told her I would be closing my business in less than 3 years, she told me at the time, my fees would be waived and not to be worried about it. Well.... now I have a $500 fee for a business that went out of business. Was told I won't owe it, then I was told I did, then I was told I didn't and now I was told I would. What a deceptive company.

Global Payments-Tsys is the WORST credit card processing I've used. When I called about questions regarding their contract that I had to sign, I was told, "Ma'am, you are the ONLY one I've ever know to have read the contract. I will have to get back to you on this." When I wanted to end the service i tried calling 90 days in advance per the agreement I downloaded from their site. I was told there was no such need. So, when I went to cancel, they billed me for an EARLY cancellation fee! When I called to request my money back and READ THEM THE AGREEMENT, they told me that was not their agreement - bait & switch or what? Also, I was told at the onset, they would help with PCI compliance, which they did at first. Then, I couldn't get help with PCI compliance. I called their number, they transferred me to another number, who put me on hold and eventually had me call the first number that I called. If that isn't run-around, I don't know what is. BTW - both times, it cost me over 2 hours of my time on hold. Unless you are rich beyond measure and have LOTS of time to burn, seek another credit card processor!

I spoke to Kurt in the technical support department and we were on a 3 way call with the merchant to assist them with a duplicate batch issue and honestly this was my best experience with a TSYS rep. Kurt went above and beyond and was very thorough and patient with me and the merchant. He provided excellent advice and was a delight. Give that man a promotion!

Still not paid they won't pay me my money they screwed me out of 1700.00 going to file charges against this company is a joke .