TSYSReviews of tsys.com

They are very deceptive with overbilling after my account was deleted for a year, no statements sent out, kept charging my account.

This company switched me from paper to digital statements, they did not register my email and imputed my SS # wrong. I was continually locked out of statements requiring hours on the phone. It took weeks to correct the issue. Then over a period of 6 months they dinged my account almost $1000. In fees which I would only see after the fact. I complained, and was then told my account would be reviewed by a "management team for a deeper look". NO ONE REACHED OUT. I switched To Helcuim which costs me 3.5% not the 6 to 10% I was paying. I am small potatoes and ran virtual, one charge back in over 30 years. Stay away from this company

Long-time customer (15+ years) who finally dug into the details. What I found was deeply disappointing. Despite being told our “rates were lowered” and being shown a side-by-side comparison, our effective processing costs remained very high due to layered fees, downgrades, minimums, and fixed charges that were never clearly addressed. The “Client Satisfaction Offer” reduced headline rates but did not change the underlying pricing model, and extended the contract with termination penalties. I also opened a second company account after being told customers could be easily migrated from my original account. After onboarding and speaking with five different employees, I was told this was not possible, and no help or solution was offered. This was time-consuming, costly, and avoidable. Nothing illegal — just opaque pricing, poor internal alignment, and a structure that rewards long-term inertia. If you don’t actively audit every line item, you will overpay. I would not recommend this processor to any recurring or subscription-based business that values transparency.

Former customer, awful customer service. Our web designers built them into our website years ago . Payment was automatic draft originally , when we rebuilt our website we went with Shopify. Having no tech knowledge I didn’t realize we were still being charged by them years after rebuilding the website with a totally new company. Noticed an automated draft and called to see what it was, then I learned they were still charging us yearly and even added fees for inactivity. We cancelled the service and asked if we could be refunded at least for the first payment this year and they said no. Even though they’ve gotten thousands from us for doing absolutely nothing. They say we signed a contract, still waiting for that to be produced… they even had the audacity to tell me as a business owner I should keep an eye on automatic drafts, yeah every business owner knows that but we all have so much going out it’s nearly impossible. Maybe don’t set your company up to automatic draft inactive or dead accounts for years ??? Awful predatory experience.

TSYS Global Payments has levied a $499.00 annual fee on 12/31/25 with just a flip of the switch not in our contract which isn't up till 9/2026 they won't remove it TOO BAD FOR US and the fee will be levied again in December of 2026. We are a small business and this is our last year in business and they DO NOT CARE! Pay it or you can drop us! WOW what a way to do business!! UGH Just want everyone to know as the mountain to change it for us this last year in business is too much but for all the rest of you STAY AWAY FROM THIS RIP OFF COMPANY!!

I was with this company stupidly for 26 years. I wasn’t monitoring my statements because they quit sending them to me and I couldn’t access them online. My accountant recently enlightened me that they’ve been charging me well over 10 percent!! Also, I canceled them over two months ago and they just grabbed another $1500 or so out of my bank that I need to dispute with my bank. They never provided anything in writing that I canceled. When I called them I was stuck with AI for long periods. When I finally got through to a human they were reading from a script and clueless. I’m having my accountant do a report and turning them in to the Attornry General’s office and wherever else. I’m now with Square which is great. This is a very unethical company. Do not sign up with them!!!!

Unexplainef "one time" charges. Decades of unmerited charges. Dont give them your bank account. Tried to stop service! Took lots of calls and lots of money. No customer service.

I suddenly looked on my bill after 10 years of being with this company and seen a fee of $450 infracture upgrade now once a year. No way ridiculous I said no I want that refunded back into my account. I never signed anything. Oh we had a little message in the mail on your one invoice I said I didn’t see it and I didn’t ok it .. they said they couldn’t take it off. I said then I am going to cancel this company. Well if you cancel there’s a $500 cancellation fee. I can take off the $ 450 but not the $ 500. Then said OK I can take off the 500 and not the 450 and I said cancel and he goes. I’ll work on getting you the 450 back so he canceled my company with them. Then I called today and they said oh we can’t give you the 450 back because you canceled and we can’t put it in your account. Such scammers, ridiculous . I said you will send me a check then ..you stole my money. I said I’ll report you to the Attorney General and the Better Business Bureau and a few other places and I’m gonna see where I can make these complaints that someone might help me get my money back.