TstriveReviews of tstrive.com

Response from TstriveApr 22, 2026

Thank you for your feedback. We’re sorry to hear that your experience has been frustrating. We’d like to clarify that any $20 charge is related to an optional digital program or trial, which is separate from the physical product. This is disclosed during checkout and in confirmation emails, and reminder notifications are sent prior to billing with instructions on how to cancel. Regarding subscriptions, orders are only renewed if a subscription option is selected at checkout. Customers also receive reminder emails before renewal, including a direct self-cancellation link. If a charge occurs after a cancellation attempt, it is typically due to the timing of the request relative to the renewal processing. We do not ignore cancellation requests, and we do not charge customers arbitrarily. All terms, including pricing and renewal details, are outlined during purchase. We understand how this situation may have felt, and we’re happy to review your case in detail. Please contact us with your order information so we can take a closer look and provide full clarity.

Response from TstriveApr 21, 2026

Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. We’d like to clarify that our return policy, including the timeframe and conditions, is clearly outlined during the purchase process and in the Terms & Conditions. The 14-day window and refund structure are part of those stated terms and are applied consistently to all orders. In your case, a partial refund was offered as an exception, despite the request being outside of the standard return window. This was done as a gesture of goodwill rather than a requirement under the policy. We understand that this may not align with your expectations, but it is not hidden or misleading. We always encourage customers to review these details before purchasing and to reach out within the stated timeframe if they have concerns. We appreciate you taking the time to share your experience.