Jennifer
They signed us into a subscription we…
They signed us into a subscription we did not want. I’ve emailed about 4 times now because, of course, there’s no phone number for service. They never answer and we are charged $20 a month for it. Not happy with this! So now they send me a response as to how this is my fault and I still can’t cancel!!
Response from TstriveMay 7, 2026
Thank you for your feedback. We’re sorry to hear that your experience has been frustrating. We’d like to clarify that subscriptions are not activated without customer selection. Both one-time purchase and subscription options are clearly presented during checkout, and the selected option is shown before completing the order as well as in the confirmation email. The $20 monthly charge relates to the optional digital program subscription, which includes a trial period and renews only if not canceled beforehand. Reminder emails are also sent prior to billing and include cancellation instructions. We also want to clarify that our support team does respond to customer inquiries, though response times can occasionally vary depending on volume. If your experience did not reflect that standard, we apologize. If you contact us again with your order details, we’ll be happy to review your account and assist further.