T SportlineReviews of tsportline.com

*Edited 5/26/2026 due to the business flagging this review as containing personal information. (They just wanted it removed due to it being negative, so I'm reposting it) Shockingly combative and unprofessional experience with T-Sportline and Elie R., VP of Sales & Marketing and co-founder I rarely write reviews, but my experience with T-Sportline—specifically with Elie R., VP of Sales & Marketing and co-founder—was so unnecessarily combative and unprofessional that I feel obligated to warn others. I purchased three used 20" T-Sportline wheels (exact part number) for my Tesla Model S and needed to source a matching fourth wheel. I reached out to T-Sportline directly to buy one new. For over a week, I could not reach anyone by phone or email. Multiple voicemails, multiple emails—nothing. When customer service finally responded, they confirmed they had exactly the wheel I needed sitting in their warehouse. That is where the ordeal began. I was repeatedly asked for my vehicle specs (which I promptly provided), only to be told they “couldn’t sell the wheel” because an internal spreadsheet showed it wouldn’t fit. This was confusing because I had already test-fitted the identical wheel on my car, verified load ratings, offsets, clearances, and everything else. The wheel fits. Perfectly. After more emails and more unreturned calls, Elie R. eventually called me back. To say the conversation was unpleasant is an understatement. From the beginning, he was dismissive, argumentative, and constantly interrupting—seemingly uninterested in understanding the actual situation. His position boiled down to: “We’re the manufacturer. Our spreadsheet says it won’t fit. End of story.” When I repeatedly and calmly explained that it does fit because I physically test-fit the same wheel and verified all technical criteria, he continued to push back without offering any concrete engineering reason beyond “it won’t fit.” The tone wasn’t simply firm or cautious—it was combative, unprofessional, and genuinely off-putting. I’ve dealt with aftermarket automotive companies for years and have never encountered a conversation this hostile. Only after I pushed for a real technical explanation did he seemingly consult with an engineer. The engineer confirmed what I had been telling him from the start: Yes, you may lose some dry-weather performance on a narrower winter wheel, but it will work exactly as intended. I’ve now been running the wheel for two weeks with zero issues. Fitment is exactly as expected. The problem was never that T-Sportline wanted to be cautious. I respect that. The problem was the tone, attitude, and complete lack of professionalism displayed during every interaction leading up to that point. As a customer simply trying to purchase one wheel, I’ve never been treated with such hostility by a company—let alone by someone representing leadership within that company. After this ordeal, I will never buy from T-Sportline again, and I strongly recommend that anyone considering them prepare for the possibility of the same combative treatment I experienced. There are too many professional, technically competent, customer-focused companies in the Tesla aftermarket world to tolerate this kind of behavior.

Not only did I have an awful purchase experience and poor customer service experience, I have been contacted numerous times by prior owners and now the new owners/CEO. They tried everything to get me to remove the honest review and when I declined they harassed me and would not stop contacting me. Finally they gave up but now I have the new CEO contacting me for the same reason and all others that left negative reviews. It’s just a way to try and save face. I hope all those negative reviews stay posted to warn others of this company. I will not ask again, stop contacting me! *edit* to be clear, the original review was left over a year ago. I’m not sure how this CEO wants to “help” at this point. Also to clarify, you have a 1 star review for your company’s poor product and worst customer service and a second for repeatedly harassing customers who leave honest reviews that happen to be negative.

I am an EV owner that purchased wheel and tire packages from T Sportline for years. They sent me 3, not 4, winter wheels and tires for my Cybertruck and when I reached out to them they said I had to file a claim through FedEx to get the fourth. FedEx denied my claim, leaving me to source the tire and the wheel separately. This is a very shady company with bad customer service.

One of the rims was a poor quality they would not warranty it in anyway had to severely damage it to get it removed. There were willing to charge me a large amount of money to purchase a replacement for the damage damaged was caused due to their poor manufacturing.

Paid $2,000 for 4 rims on July 31, 2025, however they did not and do not have the rims in stock. "Delivery date" slipped from June to "maybe" November. I requested a refund, but they kept my money. They are "selling" rims the do not have.

Tires are poor quality and high priced. Spent $6k and one tire was cracked within 2 months

Tsportline prices are double what the item is worth, i found the same item made by the same company tsportline uses and the price was less than half of what they charge, Carid.com has prices way lower than sportline, i made a mistake in using tsportline but i wont do that again, carid.com prices are way lower and have better customer service.

Currently have been waiting over a month for a chrome delete set that should have came in a few days to a week at most. No tracking updates in over 3 weeks and they insist it’s not lost, but if it was that it’s not on them? Explain to me how it’s not your liability that the shipping line YOU chose to ship your products with fails to deliver. A good business would own up to this, however I have yet to receive my money back.