Christian H.
Ripped off on shipping
I paid a high shipping premium to have may shoes sent 2-day air. They arrived 3 days. Luckily I had an extra day to spare. But I feel ripped-off by TSA in this regard. I do, however, appreciate that you are one of the few stores that still carries Rhino Steel Toe Black Oxfords.
Response from Transportation Safety ApparelJun 27, 2017
Hi Christian, Thank you for taking the time to give us your feedback. I have researched your order in detail and found that even though your order was marked as a 2nd Day Air and we labeled your order as a 2nd Day Air and UPS received it as a 2nd Day Air, the delivery time does not match. Here's the tracking number so you can take a look on UPS.com (1ZX5886W0255955488). We do aplogize for this inconvenience but unfortunately we do not have any control of how UPS handles the shippment. However, this should not be an issue you should have experienced. With that being said, we are going to report this to UPS for the lack of detail on their side and I will be happy to offer you a shipping discount on your next order. Please let me know when you order next so I can input the discount on your order. My email address is [email protected]. If you would like to get special deals and discounts please do not forget to like our facebook page (https://www.facebook.com/tsasafety/), make an account on our website to receive Safety points (https://www.tsasafety.com/customer/account/create/) and sign up for our newlsetter to receive discounts directly to your inbox. Thank you for your business and look forward to serving you again! Have a wonderful day!