TryvitroReviews of tryvitro.com

Response from TryvitroMay 1, 2026

Hi Caro, being charged for orders you never received is something we take extremely seriously and we want to resolve this for you right away. On the subscription - the option must be actively selected at the time of purchasing and is clearly presented on our product page and at checkout. That said, if two charges went through and no product reached you, that is our priority to fix regardless of anything else. Please email us immediately at [email protected] with your order details and we will investigate your shipments and make sure you are fully taken care of without delay. - The Vitro Team

Response from TryvitroMay 1, 2026

Hi Anita, we want to respond to this directly because the claims here are serious and do not reflect who we are. Our products are exactly as described and we stand fully behind their quality. We do not store card details without consent, and we do not fabricate charges - every transaction corresponds to a subscription that was actively selected by the customer at the time of purchasing, with full visibility on our product page and at checkout. Customers have complete control over their subscription through their personal customer portal at any time. We understand you feel strongly about your experience and we genuinely want the opportunity to look into your account. Please reach out to us at [email protected] with your order details and we will review everything transparently and respond promptly. - The Vitro Team

Response from TryvitroMay 1, 2026

Hi Julia, we want to address this carefully because your concerns deserve a direct response. Our subscription is clearly presented on our product page and at checkout, and must be actively selected at the time of purchasing. Subscription details and billing frequency are also included in the order confirmation email sent immediately after purchase. Card information is stored solely to process the subscription the customer selected - this is standard practice and fully disclosed. That said, if you have not received your order after more than a month, that is unacceptable and our top priority to resolve. We also take it seriously if our support team failed to follow up with you - that should not happen. We would like the opportunity to make this right before it goes further. Please email us at [email protected] with your order details and we will personally ensure your shipment is tracked, your account is reviewed, and any outstanding issues are resolved fully and promptly. - The Vitro Team

Response from TryvitroMay 1, 2026

Hi Despina, we owe you an apology - multiple emails with no response is not acceptable and we understand completely why you feel the way you do. Our subscription must be actively selected at the time of purchasing and is clearly presented on our product page and at checkout. Every customer also has full control through their personal customer portal to cancel or pause at any time. That said, if you reached out repeatedly and heard nothing back, our support team let you down and we take full responsibility for that. Please email us one more time at [email protected] with your order details and we will make cancelling your subscription and resolving any outstanding charges our immediate priority - you will hear back from us. - The Vitro Team

Response from TryvitroMay 1, 2026

Hi Kiran, we want to address this directly. We do not sign anyone up for a subscription without their knowledge. The subscription option must be actively selected at the time of purchasing and is clearly presented on both our product page and at checkout before any order is completed. Customers also have full control through their personal customer portal to cancel at any time. We understand you feel strongly about your experience and we would genuinely welcome the chance to review your account and resolve this without involving your bank. Please reach out to us at [email protected] with your order details - we are committed to making this right. - The Vitro Team

Response from TryvitroMay 1, 2026

Hi Michaella, we want to be straightforward with you - we are not frauds and we do not charge customers without basis. When a subscription is selected at the time of purchasing, recurring charges are processed on the agreed billing cycle. This is clearly presented on our product page and at checkout before any purchase is completed. Customers have full control through their personal customer portal to cancel at any time. That said, if you have documentation showing charges that cannot be explained by your subscription, we take that seriously and want to see it. Please send your order details and any supporting information directly to [email protected] and we will review your account thoroughly and respond with full transparency. - The Vitro Team