TryvitroReviews of tryvitro.com

Response from TryvitroMay 1, 2026

Hi Rafael, we're sorry to hear about your experience and we want to address this directly. Our subscription is clearly presented both on our product page and at checkout prior to any purchase being completed. In order to be enrolled, the subscription option must have been actively checked at the time of purchasing. Every customer has the ability to cancel at any time through their customer portal or by contacting our support team directly. Regarding your emails - we want to look into this right away. Please reach out to us at [email protected] with your order details and we will make sure your case is resolved promptly. - The Vitro Team

Response from TryvitroMay 1, 2026

Hi Constantina, we're sorry to hear this and we want to address both of your concerns. Our subscription is clearly presented on our product page and at checkout, and must be actively selected at the time of purchasing. Every customer has full control over their subscription at any time through their personal customer portal - where orders can be skipped, delayed, or cancelled in just a few clicks. If you were charged for orders you did not receive, that is something we take very seriously and want to investigate right away. Please email us at [email protected] with your order details and we will prioritize your case and make sure it is fully resolved. - The Vitro Team

Response from TryvitroMay 1, 2026

Hi Ben, we take this seriously and want to respond directly. If you were charged but never received your products, we sincerely apologize and want to make this right immediately - that is not the experience we stand behind. Our subscription is clearly presented on our product page and at checkout, and must be actively selected at the time of purchasing. Customers also have full control to cancel, skip, or pause at any time through their personal customer portal. Please reach out to us at [email protected] with your order details so we can investigate your shipments and resolve this for you without delay. - The Vitro Team

Response from TryvitroMay 1, 2026

Hi Nur, we understand your frustration and want to set the record straight. Charges only occur when a subscription is actively selected at the time of purchasing - this is clearly displayed on both our product page and at checkout before any order is placed. No charges happen without a purchase being initiated by the customer. Every subscriber also has a personal customer portal giving them full control to cancel, skip, or pause at any time. We're sorry the product wasn't the right fit for you. If you have any unresolved charges or open issues, we'd genuinely like to help. Please reach us at [email protected] and our team will take care of you promptly. - The Vitro Team

Response from TryvitroMay 1, 2026

Hi Dawn, thank you for sharing this and we sincerely apologize for the experience you've had. Our subscription is clearly presented on our product page and at checkout, and must be selected by the customer at the time of purchasing. Customers also have full control to cancel at any time through their personal customer portal or by reaching out to us at [email protected] Regarding the refund communication - we have reviewed this and the language used did not reflect the standard of support we hold ourselves to. We do stand behind our guarantee and we want to make this right for you properly. Please reach out to us directly at [email protected] and we will ensure your case is handled with the care it deserves. - The Vitro Team

Response from TryvitroMay 1, 2026

Hi Lora, we appreciate you sharing your feedback and want to address this honestly. Our subscription is presented clearly on our product page and at checkout, and must be actively selected at the time of purchasing - it is not hidden. Customers also receive an order confirmation email at the time of purchase outlining their subscription details, along with a reminder email before every renewal. We're sorry the product wasn't the right fit and that you feel this way about your experience. If you have any unresolved charges you'd like to discuss, please don't hesitate to reach out at [email protected] - we're happy to help and will respond promptly. - The Vitro Team

Response from TryvitroMay 1, 2026

Hi Brock, this is not the experience we want any customer to have and we sincerely apologize. Our subscription must be actively selected at the time of purchasing and is clearly presented on our product page and at checkout. That said, if you reached out multiple times requesting a cancellation and were still charged, that is a failure on our support team's part and we own that fully. We have a 24/7 full staffed customer support team set to assist customers with any questions or concerns. This needs to be resolved. Please email us at [email protected] with your order details and we will make sure your account is cancelled and any outstanding charges are addressed immediately - no runaround. - The Vitro Team

Response from TryvitroMay 1, 2026

Hi Mariana, we hear you and want to respond to both things you raised. On the subscription - the option must be actively selected at the time of purchasing and is clearly shown on our product page and at checkout. Every customer has a personal customer portal giving them full control to cancel, skip, or pause whenever they choose. On the oiliness and breakouts - we're truly sorry your skin reacted that way. The balm is specifically designed to be sensitive and lightweight, but it makes us sad to hear you had to experience this. Please email us at [email protected] and we'll make sure your situation is resolved fairly. - The Vitro Team