TryvitroReviews of tryvitro.com

Response from TryvitroJul 10, 2026

Thank you for sharing this, Alexandra. We are genuinely sorry for the experience you have described and we want to be direct in our response. Our subscription is clearly disclosed at checkout and included in all order confirmation communications. However, if your support emails went unanswered for weeks while you were trying to resolve this, that is a failure on our part that we take seriously and are actively working to address. If your account has not yet been fully resolved, please reach out to us at [email protected] and we will ensure everything is taken care of immediately. We are sorry we did not meet the standard you deserved and we hope to have the opportunity to make it right.

Response from TryvitroJul 10, 2026

Dank u voor uw feedback, Delphine. Het spijt ons oprecht voor de frustratie die dit heeft veroorzaakt. Ons abonnementsmodel wordt duidelijk vermeld tijdens het afrekenen en is opgenomen in onze orderbevestigingsmails. We begrijpen echter dat als uw e-mails niet zijn beantwoord, dit een zeer frustrerende ervaring is die niet aan onze normen voldoet. Als uw account nog niet is opgelost, neem dan direct contact met ons op via [email protected] en we zorgen ervoor dat uw abonnement onmiddellijk wordt geannuleerd en dat eventuele openstaande kwesties worden afgehandeld. Het spijt ons voor het ongemak en we hopen de kans te krijgen dit recht te zetten.

Response from TryvitroJul 10, 2026

Thank you for sharing this, Sandra. We want to clarify something important that may be helpful to you and others reading this. The Vitro Balm is actually fragrance-free. We do not add any synthetic fragrance or perfume to our formula. The subtle natural scent some customers notice comes entirely from the botanical ingredients in the formula itself, not from any added fragrance. We are sorry this was not a positive experience for you and we understand how important ingredient transparency is, especially for sensitive skin. If you would like to discuss your experience further or have any questions about our full ingredient list, please do not hesitate to reach out to us at [email protected]. We are always happy to help.

Response from TryvitroJul 10, 2026

Thank you for sharing your experience. We are sorry for the frustration this caused and we want to address it honestly. You are right that our support team follows a save offer process before processing cancellations, offering discounts or alternatives as a first step. We understand that when a customer has clearly and repeatedly stated they simply want to cancel, continuing that process feels dismissive rather than helpful. That is feedback we are taking seriously and using to improve how our team handles firm cancellation requests. We also hear your feedback on response times and the cancellation flow within the portal and we are actively working to make both faster and more straightforward. If your subscription has not yet been cancelled or any charges remain unresolved, please reach out to us at [email protected] and we will take care of it immediately with no further offers or delays.

Response from TryvitroJul 10, 2026

Thank you for sharing this, Rose. We are genuinely sorry for the frustration this experience caused you and we want to respond honestly. Our subscription is disclosed at checkout and confirmed in the order confirmation email sent at the time of purchase. We also provide renewal reminder emails, a self-service subscription management portal, and a dedicated support team to assist with any changes. We understand that if the subscription terms were not clear enough to you at the time of purchase, that is something we take seriously and continue working to improve. We also hear your feedback on the cancellation process. When a customer clearly and repeatedly states they want to cancel, that request should be actioned promptly and without friction. The experience you described of continuing to receive renewal notifications while your cancellation request was still being processed is not acceptable and we are addressing how our team handles these situations. We are glad your subscription has now been cancelled and we are sorry it took the steps it did to get there. That is not the experience we want any customer to have. If there are any outstanding charges or unresolved issues on your account, please reach out to us at [email protected] and we will take care of them immediately. We appreciate your honesty and we are using feedback like yours to make meaningful improvements to our process.

Response from TryvitroJul 10, 2026

Thank you for bringing this to our attention, Erin. We are sorry your support email went unanswered and we understand completely why that experience is frustrating. Our subscription is disclosed at checkout and included in the order confirmation email, however if it was not clear to you at the time of purchase that is something we take seriously. An unanswered support request on top of an unexpected charge is not the standard we hold ourselves to and we apologise for that. Please reach out to us directly at [email protected] and we will ensure your subscription is cancelled immediately and any charges that should not have occurred are resolved. We would very much like the opportunity to make this right for you before you need to involve your bank.

Response from TryvitroMay 1, 2026

Hi Yara, we hear you and we want to make this right. We want to be transparent - our subscription is clearly displayed on our product page and at checkout, and must be actively selected before any purchase goes through. Three charges means three subscription cycles were processed based on that selection. That said, we never want a customer to feel stuck. Please email us at [email protected] with your order details and we'll get this sorted out for you directly. - The Vitro Team

Response from TryvitroMay 1, 2026

Hi Adam, we're sorry to hear about your experience and we want to address this directly. Our subscription is clearly presented both on our product page and at checkout prior to any purchase being completed. In order to be enrolled, the subscription option must have been actively checked at the time of purchasing. We're also sorry the product wasn't the right fit for you. Every customer has the ability to cancel at any time through their customer portal or by contacting our support team directly. Please reach out to us at [email protected] with your order details and we will make sure your case is resolved promptly. - The Vitro Team