Noelle M.
I ordered Velvra product ($170 worth) a…
I ordered Velvra product ($170 worth) a month ago and it still hasn’t come. The “care” team said my order was lost at the courier, then they said they’d send it right out again. When I check in after a week or so, they said they were waiting on an ingredient to arrive. I waited another two weeks and checked in, and they just informed me, it’s lost at the courier again. Needless to say, I’ve demanded a refund. Hoping this comes without the back and forth emailing I’ve been having to do. Huge waste of time.
Response from VelvraSep 22, 2025
Hi Noelle, Thank you for your review. We’re so sorry this happened. That’s not the experience we want for you, and we completely understand how frustrating the delays and back-and-forth must have been. While we worked closely with the courier and followed up multiple times, the shipping issues were unfortunately beyond our control. We’re glad your full refund has now been processed and this is resolved. Thank you for your patience through the process. We truly appreciate it, and we hope to serve you better in the future 💛 — The Velvra Team