Pa Yeng Y.
I opted out of the subscription
I opted out of the subscription, but somehow still got enrolled and charged again. Anyone who has bought from this company knows there’s a discount if you subscribe, and I intentionally unchecked that box because I wanted to try the product first. I knowingly gave up the discount because I did not want a subscription. When they recharged my account, they tried to suggest that I might have accidentally forgotten to uncheck the subscription box during checkout. That’s simply not true. I kept my receipt, which clearly shows I did not sign up for a subscription. When I emailed customer service asking why I was charged again, a woman named Valerie, who said she was a “Parent Support Specialist,” responded and again implied that I may have forgotten to uncheck the subscription box. I sent her a screenshot of my receipt to prove otherwise. The last message I received from Valerie said she would contact a specialist who would reach out shortly. Here is her exact email: “Ugh, Pa, I totally get why this is so frustrating, especially when you were so careful with your purchase! Thanks for sending over your receipt; that really helps us understand what happened with your first order. Since you're certain you didn't opt for a subscription, and we want to make sure this is absolutely right for you, I'm going to connect you with one of our specialists. They'll be able to take a closer look at your account and the specific order details to get to the bottom of this and make sure everything is sorted out. They'll be in touch shortly! 💛 Warmly, Valerie | Parent Support Specialist” After that email, I never heard back. I followed up again asking when someone would contact me since she said “shortly,” but I never received a response from any specialist. Meanwhile, the unauthorized charge overdrafted my account, and now I’m stuck waiting for my next paycheck just to cover the overdraft fee. The money that was taken was supposed to last until my next paycheck. I have already contacted my bank and opened a dispute, as I consider this a fraudulent charge. I also informed Velvra that if they want their product returned when it arrives, they will need to provide and pay for the return shipping, because I refuse to lose any more money dealing with this company. I made them fully aware of everything stated in this review. Still no response from their “specialists.” At this point, I don’t expect one. What frustrates me most is that this situation left me and my kids dealing with the financial consequences, while the company simply stopped responding.