VelvraReviews of tryvelvra.com

My issue was handled less than 24 hours after I emailed the team. They fixed my request and we courteous and professional. I'm really excited to receive this product!

I was signed up for a subscription. As many of us are wanting to limit the hassle of reordering. I had still possessed 2 unopened sets of this product and wasnt ready for the next shipment. I was preoccupied with events that didn't see the email for the renewal. I then noticed a charge on my card and reached out. I was unable to cancel the subscription due to the page not loading. The return policy stated there was a 12 hour window before it shipped and if caught in time a refund may be granted. I emailed support. They returned a response and checked the order. To my surprise they were able to cancel the subscription and refund my amount to my card. This is excellent customer service in my eyes. They were kind and considerate. I was only trying to not have a stock pile of product waiting. I will certainly turn it back on once I start the last bottle. They were communicative and understanding to the situation and not out to just make sales. They have faith in their product and guidelines they can exercise grace to a customer that will certainly return when ready. I appreciate this experience more than you know.

Wonderful support! Kind, empathetic, and quick to serve!

So far, happy! When I ordered my Google messed up and sent the product to my old address. Since there's no way to change it I had to reach out to customer service and they had everything fixed within 20 minutes. Looking forward to getting the drops so I can review those.

I am waiting for my order still. I forgot to use my checkout code and I sent an email to see if they could apply it to my order, and they did! Great customer service

David was very helpful in walking me through navigating the system and my online account. Appreciate the kindness and quick responses!

Velvra got back to me within a couple hours and went above and beyond to resolve my user error ordering issue. They were understanding and helpful and definitely get five stars for exceptional customer service.

I have just started the first cleanse with my daughter and had some questions. They were so great to reply quickly, answer thoroughly and to follow up!