VelvraReviews of tryvelvra.com

Response from VelvraJul 7, 2026

Hi Brooke, we're sorry the kit didn't land the way you hoped for your son. On the renewal: a subscription only gets set up when the "Subscribe & Save 20%" option is selected at checkout, that's the discount toggle that creates the next month's order. We'll have our Customer Support Team Lead reach out to you within 24 hours so we can address these. — The Velvra Team

Response from VelvraJun 30, 2026

Hi Pamela, we're sorry to hear your son feels worse. This is not the outcome we want for any child on Velvra. Please pause further doses for now. We see here you currently have an ongoing conversation with one of our team members. We'll get back to you there and ensure this is fully resolved. — The Velvra Team

Response from VelvraMay 29, 2026

Hi Jennifer, So sorry to hear this! This is definitely something we don't want to happen. Many of our customers report a smooth experience, but results may vary from one kid to another. While we cannot provide specific medical advice, we recommend pausing use of the product immediately and consulting with your pediatrician or a healthcare professional to determine the cause of these symptoms. We see here that you have sent us an email so we'll also have Christina, our Customer Experience Manager, jump in there asap so you get further assistance. Hang in there. — The Velvra Team

Response from VelvraMay 20, 2026

Hi Racheal, we're sorry the experience hasn't landed the way you hoped. A couple of clarifications: recurring charges only get set up when the "Subscribe & Save 20%" option is left ticked at checkout. That's the discount toggle that creates the recurring order, which would explain how the second kit was charged. When unticked, the order wouldn't be discounted. On the refund, our refund policy (https://tryvelvra.com/policies/refund-policy) states that only first orders are refundable, but we're happy to continue resolving your concern through the correspondence you currently have with us. Christina, our Team Lead, will jump in on your thread for further resolution. — The Velvra Team

Response from VelvraMay 14, 2026

Hi Philip, we want to address each of these points clearly. On vitamin D3: cholecalciferol is the same form of vitamin D the body produces from sunlight, and it's the form used in virtually every reputable supplement. Some rodenticides do use it, at roughly 600,000 IU per bait block, which is around 150 times the tolerable upper daily limit for adults. Velvra's per-serving amount sits well below that limit. On B12: there is no established Upper Intake Level for vitamin B12. It's water-soluble, so any excess is excreted in urine. The recommended daily intake figure is a minimum target, not a safety ceiling. Clinical doses regularly reach 1,000–2,000 mcg with no recorded toxicity. On manufacturing: We source our ingredients across East Europe and Asia and our product is produced in a GMP-certified facility, in small batches, with third-party testing on every ingredient for purity and contaminants. If you'd like to discuss any of this further and see our third-party testing safety results, please email Christina at [email protected]. — The Velvra Team

Response from VelvraApr 29, 2026

Hi Eduardo, We'd love to clarify that subscriptions get set up when the "Subscribe & Save 20%" option is left selected at the product page, and that's the discount toggle that creates the recurring order. We're already fixing the issue on the website, but in the meantime, our team is always ready to help. We see here that your email to us has already been replied to. We'll continue resolving it there until it has been fully fixed. - The Velvra Team - The Velvra Team

Response from VelvraApr 22, 2026

Hi Aszur, thank you for taking the time to share this. We'd like to clarify one point for anyone reading: our 30-day refund guarantee is clearly published at checkout and on our website, and we honor every request that falls within that window and policy. We can see you already have an ongoing correspondence with our team. Christina is happy to continue working through this with you there so we can make sure your concerns are fully addressed. Thank you! - The Velvra Team

Response from VelvraApr 21, 2026

Hi Dunja, thank you for taking the time to share this. We want to clarify one point for anyone reading: we don't block customers from our website or from leaving reviews, so what you ran into sounds like a technical issue we'd genuinely like to help resolve. We're sorry the results weren't what you hoped for after a full month. We see here that Christina, from our team, has already reached out to you. We're committed to resolving this fully for you. Please respond to her at your earliest convenience and we'll ensure you're take care of. - The Velvra Team